CHB Operations Leader

A.P. Moller - Maersk; Gardena (CA); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401k Match

Job summary

Maersk is seeking a CHB Delivery Lead to guide a Customs Brokerage team in delivering compliant and efficient U.S. import transactions while providing outstanding customer service.

This role requires strong operational expertise, people development, and a passion for continuous improvement. You will drive performance, coach staff, and partner with Compliance, Product, Growth, and Operations to support business objectives and optimal customer outcomes.

Qualifications

• Bachelor's degree or equivalent experience.
• 5+ years of customs brokerage, freight forwarding, logistics, or international trade experience.
• Previous people leadership or supervisory experience.
• Strong knowledge of U.S. Customs regulations and import brokerage operations.
• Experience managing customer relationships and service delivery.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent verbal and written communication skills.

Responsibilities

• Lead a team responsible for the successful execution of U.S. import customs brokerage activities.
• Drive operational excellence, productivity, and service quality across assigned customer accounts.
• Serve as a subject matter expert for customs brokerage processes, classifications, and regulatory requirements.
• Ensure compliance with CBP regulations and other government agency requirements.
• Monitor key performance indicators and implement actions to improve team performance and customer outcomes.
• Partner with customers to understand business needs, resolve issues, and strengthen long-term relationships.
• Oversee accurate invoicing, accrual management, and account performance.
• Coach, mentor, and develop team members while fostering a culture of accountability and engagement.
• Leverage Lean methodologies and continuous improvement tools to enhance efficiency and service delivery.
• Collaborate with Compliance, Product, Growth, and Operations teams to support business objectives.

Skills

Customs brokerage

Team leadership

Compliance knowledge

Process improvement

Customer service

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

Opportunity

At Maersk, we are transforming the future of global trade by connecting and simplifying our customers' supply chains. As a CHB Delivery Lead, you will play a critical role in leading a Customs Brokerage team that delivers exceptional customer service, operational excellence, and regulatory compliance across complex import customs transactions. This position is ideal for a customs brokerage professional who combines strong operational expertise with a passion for developing people, driving continuous improvement, and creating outstanding customer experiences.

Opportunity

At Maersk, we are transforming the future of global trade by connecting and simplifying our customers' supply chains. As a CHB Delivery Lead, you will play a critical role in leading a Customs Brokerage team that delivers exceptional customer service, operational excellence, and regulatory compliance across complex import customs transactions. This position is ideal for a customs brokerage professional who combines strong operational expertise with a passion for developing people, driving continuous improvement, and creating outstanding customer experiences.

What We Offer

Working at Maersk means joining a global organization where you can make a meaningful impact while building a rewarding career. You'll collaborate with talented colleagues across logistics, customs services, transportation, and compliance while helping customers navigate an increasingly complex global trade environment.

We offer:

• A collaborative and inclusive culture
• Opportunities for growth and career development
• Exposure to global supply chain operations
• A focus on continuous improvement and innovation
• The ability to influence customer outcomes and operational performance

Key Responsibilities

As CHB Delivery Lead, you will:

• Lead a team responsible for the successful execution of U.S. import customs brokerage activities.
• Drive operational excellence, productivity, and service quality across assigned customer accounts.
• Serve as a subject matter expert for customs brokerage processes, classifications, and regulatory requirements.
• Ensure compliance with CBP regulations and other government agency requirements.
• Monitor key performance indicators and implement actions to improve team performance and customer outcomes.
• Partner with customers to understand business needs, resolve issues, and strengthen long-term relationships.
• Oversee accurate invoicing, accrual management, and account performance.
• Coach, mentor, and develop team members while fostering a culture of accountability and engagement.
• Leverage Lean methodologies and continuous improvement tools to enhance efficiency and service delivery.
• Collaborate with Compliance, Product, Growth, and Operations teams to support business objectives.

Required Qualifications

What We're Looking For

• Bachelor's degree or equivalent experience.
• 5+ years of customs brokerage, freight forwarding, logistics, or international trade experience.
• Previous people leadership or supervisory experience.
• Strong knowledge of U.S. Customs regulations and import brokerage operations.
• Experience managing customer relationships and service delivery.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent verbal and written communication skills.

Preferred Qualifications

• Licensed Customs Broker (LCB) or advanced customs compliance expertise.
• Experience leading operational improvement initiatives.
• Familiarity with Lean practices and performance management tools.
• Advanced proficiency with Microsoft Office and operational systems.

Success in This Role

• Customer-focused and service-oriented
• Highly organized and detail-oriented
• Strong coaches and team builders
• Comfortable managing change and complexity
• Data-driven decision makers
• Committed to compliance and operational excellence

About Maersk

Maersk is an integrated logistics company connecting and simplifying supply chains for customers around the world. With operations in more than 130 countries and approximately 100,000 employees, we are committed to creating a diverse and inclusive workplace where everyone can thrive. Together, we are improving life for all by integrating the world.

Pay Range:

$70,000.00 - $80,000.00*

• The stated pay range is the anticipated starting salary and may be adjusted based on market conditions, experience, and location. Final compensation will be discussed directly with the selected candidate(s) in compliance with all applicable laws.

Benefits:

Full time employees are eligible for Health Insurance, Paid Time Off, and 401k Match.

Notice to applicants applying to positions in the United States:

You must be authorized to work for any employer in the U.S.

Maersk is committed to a diverse and inclusive workplace where everyone can thrive.

Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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