CHB Delivery Associate

A.P. Moller - Maersk; Hapeville (GA); On-site; USD 56,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401k Match

Job summary

Maersk in the United States (Georgia) seeks a CHB Operations Associate to coordinate and execute shipments, ensuring client service levels and timely clearance from start to finish. You will support a group of client accounts, developing familiarity with their import programs and products, and collaborating with internal teams.

The role emphasizes ERP documentation, SOP maintenance, and cross-functional teamwork to deliver accurate data, compliant entries, and efficient operations within a

Qualifications

• Minimum 2 years of CHB experience.
• 6–12 months of industry experience.
• Knowledge of Section 232 IEEPA tariff structure.
• Excellent verbal and written communication skills.
• Driven to drive issues to closure.
• Well organized and detail oriented under pressure.
• Collaborates well with others to achieve results.
• Ability to multi-task in a fast-paced environment.
• Bachelor’s degree preferred or equivalent work experience.
• Customs House Brokerage License preferred but not required.

Responsibilities

• Own CHB operations services for assigned customers.
• Provide customer service and respond to inquiries.
• Process customs entries and PGA for clearance compliance.
• Open entry files and process entries per KPI.
• Coordinate clearance with forwarders, steamship lines and airlines.
• Complete customer billing and required reports.
• Track and trace inbound shipments.
• Coordinate operations from airline/ocean piers to destination.
• Ensure documentation is uploaded into the operating system.
• Maintain and update customer SOPs.

Skills

Communication skills

Detail oriented

Multi-tasking

Teamwork

Education

Bachelor’s degree or equivalent

CHB license (preferred)

Job description

The CHB Operations Associate is responsible for coordinating and executing shipments to ensure service levels of clients are met on a daily basis. This role supports a group of client accounts by expediting their shipments from start to finish; by development of familiarity with their import programs and products; by coordinating file processing with team members and other Company work groups.

Key responsibilities

Own all CHB operations services for the customers assigned to them, including but not limited to:

• Providing customer service to assigned customers and assisting customers with questions and requests for information.

• Processing Customs entries and PGA for clearance of goods, ensuring full compliance of all Customs and PGA regulations.

• Opens entry files, and subsequently processes entries according to outlined KPI

  • Coordinates clearance of shipments with forwarders, Steamship Lines, Airlines, to ensure shipments are released timely.

• Completes customer billing and/or other required reports.

• Completes tracking and tracing for inbound shipments.

• Coordination of Operations for shipments from airline, ocean piers and CFS (container freight station) to customer/consignee destination.

• Required to ensure that required documentation / entry package is uploaded into operating system

• Maintain customer SOPs and make updates as needed

Required Qualifications

• Minimum 2 years of CHB
• 6 -12 months of experience in the industry
• Knowledge of Section 232 IEEPA tariff structure
• Excellent verbal and written communication skills with the ability to communicate confidently
• Persistently drives issues to closure
• Well organized, detail oriented – especially when working under pressure
• Works together with others in the business unit to achieve results, fosters teamwork
• Ability to multi-task in a face paced environment
• Bachelor’s degree preferred but not required, or equivalent work experience
• Customs House Brokerage License preferred but not required

Salary

$56,000 - $60,000*

Benefits

Full time employees are eligible for Health Insurance, Paid Time Off, and 401k Match

* The above stated pay range is the anticipated starting salary range for this position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Notice to applicants applying to positions in the United States

You must be authorized to work for any employer in the U.S.

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