Chatbot Developer – Conversational AI

BTI; Adelphi (MD); Remote; USD 100,000 - 150,000; Full time

Benefits offered by this job

Cutting-Edge Innovation

Impact-Driven Work

Professional Growth

Job summary

Business Technology Integrators (BTI) is seeking a skilled Conversational AI Developer to lead chatbot design, development, and optimization across enterprise platforms. You will bridge classic NLU with Generative AI, migrating toward autonomous agent frameworks while maintaining robust enterprise foundations.

The ideal candidate has deep Microsoft conversational ecosystem experience, strong integration expertise, and a passion for human-like yet transparent user experiences.

Qualifications

• 3+ years dedicated experience in software development focused on Conversational AI, NLP/NLU, or LLM agent development.
• Deep, hands-on proficiency with Azure Bot Framework SDK v4 and related tools.
• Strong backend skills in C#, .NET, JavaScript, and frontend basics for custom web-chat styling.

Responsibilities

• Drive end-to-end development of scalable chatbots, virtual assistants, and AI agents from design to production deployment.
• Maintain and migrate architecture from Azure Bot Framework to Foundry and Agents 365 Azure SDK.
• Design and implement API integrations using MuleSoft to connect PeopleSoft and Salesforce.

Skills

Conversational AI

NLP/NLU

LLM agent development

C#/.NET

JavaScript

HTML/CSS

Tools

Azure Bot Framework SDK v4

Copilot Studio/Agents 365

MuleSoft

PeopleSoft

Salesforce

Power BI

Azure Cosmos DB

Adaptive Cards

Job description

Business Technology Integrators (BTI) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) with more than 25 years of experience delivering innovative and reliable IT and engineering solutions to the Federal Government. BTI supports mission-critical programs across defense and civilian agencies, with core expertise in cybersecurity, program management, enterprise IT, and technical oversight services.

Role Overview

We are seeking a talented and passionateConversational AI Developerto play a pivotal role in managing current day chatbot implantations and designing, building, and optimizing our next-generation conversational experiences. In this role, you will bridge the gap between classical NLU systems and modern Generative AI orchestrations. You will be responsible for maintaining our robust enterprise foundations while actively driving our migration strategy toward autonomous agent frameworks.

The ideal candidate possesses a deep technical background in the Microsoft conversational ecosystem, a strong understanding of enterprise integration layers, and a passion for delivering seamless, human-like, yet transparent user experiences.

Key Responsibilities

• End-to-End Development:Drive the full lifecycle development (from conversational design to production deployment) of scalable chatbots, virtual assistants, and AI agents.
• Architecture Migration:Maintain and optimize our currentAzure Bot Framework SDK v4stack while actively participating in the architectural migration towardMicrosoft Foundry and Agents 365 Azure SDK.
• Enterprise Integration:Design and implement robust API integrations usingMuleSoftas the central enterprise service bus to orchestrate data exchange between conversational front ends and core backend systems, includingPeopleSoftandSalesforce.
• Omnichannel Dialog Management:Author and manage rich, dynamic conversational interfaces usingMicrosoft Dynamics Adaptive Cards, Knowledge Management systems, and Automation Flows across web, mobile, and messaging channels.
• Live Chat and Case Management:Build seamless escalation protocols, including live agent handoffs toSalesforce Live Chatand automated ticket routing viaSalesforce Case ManagementAPIs.
• NLU and LLM Orchestration:Integrate Hybrid AI strategies by combining classical NLU (Azure Conversational Language Understanding/CLU) with Large Language Models (Azure OpenAI/GPT) for intelligent intent routing, fallback handling, and contextual content generation.
• Performance Optimization:Analyze conversation logs, containment rates, and intent accuracy metrics using data visualization tools to continuously optimize conversational flows and minimize hallucinations.
• Cross-Functional Collaboration:Partner closely with Product Managers, UX Designers, and business stakeholders to translate complex business logic into intuitive user stories and turn technical constraints into delightful user experiences.

Technical & Professional Qualifications

Required Experience

• 3+ yearsof dedicated experience in software development with a specialized focus on Conversational AI, NLP/NLU, or LLM agent development.
• Microsoft Bot Stack Expertise:Deep, hands-on proficiency withAzure Bot Framework SDK v4(including Waterfall Dialogs, custom middleware, and state management) alongside experience or strong theoretical knowledge ofCopilot Studio / Agents 365.
• Core Backend Skills:Strong programming fundamentals with advanced proficiency inC#,.NET, andJavaScript, combined with frontend capabilities (HTML/CSS) for custom web-chat styling and Adaptive Card rendering.
• Enterprise Systems Integration:Direct experience working withMuleSoftlayers to pull/push data from legacy enterprise platforms likePeopleSoftand CRM systems likeSalesforce.
• Must Live In The US (Remote )

Preferred Qualifications

• Data and State Management:Experience configuring and queryingAzure Cosmos DBfor storing conversation state, user context, and telemetry logs.
• Analytics Driven:Familiarity utilizingPower BIor Azure Application Insights to analyze drop-off points, intent confusion matrices, and chatbot containment metrics.
• Modern DevOps:Experience defining and maintaining CI/CD pipelines for conversational assets across Dev, Test, and Production environments.
• Industry Context:Experience implementing conversational solutions within Higher Education or complex, multi-stakeholder enterprise environments is a plus.
• Soft Skills:Exceptional communication skills with the ability to articulate technical AI constraints to non-technical business stakeholders.

Benefits & Culture

• Cutting-Edge Innovation:Be part of a forward-thinking team actively reshaping the digital student and staff experience through advanced AI and Agentic workflows.
• Impact-Driven Work:Build tools that directly solve user pain points, handling high-volume transactions with immediate real-world impact.
• Professional Growth:Work in a fast-paced environment that actively supports upskilling in Generative AI, LLM orchestration, and next-generation Microsoft AI technologies.