Chat Sales & Support Specialist: Boost Loyalty

AT&T; Miami (FL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Employee discounts up to 50%

Tuition reimbursement

Paid Time off and holidays

Paid Parental Leave

Medical/Dental/Vision coverage

401(k) plan

Disability Benefits

Life Insurance

EAP & wellness programs

Job summary

AT&T in Miami seeks a Customer Support Chat Specialist to assist customers through online chat and social channels, addressing questions and concerns in sales, service, retention, billing, credit and collections, and tech support. You will provide virtual solutions to enhance service and loyalty.

The role requires handling a high-volume, multi-channel workload with a flexible 40-hour week, including nights, weekends, and overtime as needed.

Qualifications

• Customer-focused approach essential for digital channels.
• Ability to adapt to shifting customer needs across sales, service and billing.
• Strong problem-solving and communication skills.
• Detail-oriented with accurate bill explanations.
• Comfort with a fast-paced, metrics-driven environment.

Responsibilities

• Handle customer interactions via digital channels, including online chat and social media, in a fast paced environment.
• Accurately resolve issues related to service, billing, payments, and collections.
• Explain bills and product features clearly.
• Troubleshoot basic problems and seek higher support if needed.
• Build customer confidence and loyalty by resolving issues.
• Support various customer inquiries, including technical issues.

Skills

Unwavering Customer Focus

Strong Work Ethic

Adaptability

Problem-Solving Skills

Attention to Details

Job description

AT&T in Miami seeks a Customer Support Chat Specialist to assist customers through online chat and social channels, addressing questions and concerns in sales, service, retention, billing, credit and collections, and tech support. You will provide virtual solutions to enhance service and loyalty.

The role requires handling a high-volume, multi-channel workload with a flexible 40-hour week, including nights, weekends, and overtime as needed.