Chat Representative at WindowWorks LLC Lago Vista, TX

kozmetickesluzby.vecnakraska.sk - Jobboard; Lago Vista (TX); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive compensation package

Comprehensive insurance benefits

401(k) with employer match

Paid time off and holidays

Pet insurance

Job summary

Window Works LLC, based in Lago Vista, TX, is looking for a Chat Representative to handle customer inquiries via live chat. The ideal candidate is attentive, reliable, and a self-starter with a high school diploma.

Responsibilities include engaging customers, resolving issues, and maintaining a positive experience. The role offers a competitive compensation package, comprehensive insurance, and a 401(k) with an employer match.

Qualifications

• Previous experience in customer service or chat support preferred.
• Ability to multitask and manage time effectively.
• Strong attention to detail and a passion for helping others.

Responsibilities

• Engage with customers via live chat, responding to inquiries.
• Resolve customer issues efficiently and effectively.
• Document customer interactions and feedback in the CRM system.
• Collaborate with team members to improve service processes.

Skills

Excellent written communication skills

Multitasking

Problem-solving skills

Customer service experience

Education

High school diploma or equivalent

Tools

Chat software

CRM systems

Job description

Chat Representative

Window Works LLC, located at 20603 Fawn Cir, Lago Vista, TX, is seeking a chat representative to join our team. The ideal candidate is attentive, punctual, self‑starter, engaged, and reliable.

As a chat representative you will be the first point of contact for customers using our online chat service. Your role includes providing timely and effective support, answering inquiries, resolving issues, and ensuring customer satisfaction.

NOTE: THIS OPPORTUNITY IS ONLY OPENED TO CANDIDATES CURRENTLY LOCATED IN THE USA

Responsibilities

• Engage with customers via live chat, responding to inquiries and providing information about products and services.
• Resolve customer issues efficiently and effectively, escalating complex issues to appropriate departments as needed.
• Maintain a high level of professionalism and empathy in all customer interactions.
• Document customer interactions and feedback in the CRM system.
• Collaborate with team members to improve service processes and enhance the customer experience.
• Stay updated on product knowledge, promotions, and company policies to provide accurate information.
• Meet or exceed performance metrics, including response time, customer satisfaction scores, and resolution rates.

Requirements

• High school diploma or equivalent; additional education or certifications in customer service is a plus.
• Previous experience in customer service or chat support preferred.
• Excellent written communication skills with a strong command of grammar and spelling.
• Ability to multitask and manage time effectively in a fast‑paced environment.
• Proficiency in using chat software and CRM systems.
• Strong problem‑solving skills and attention to detail.
• A friendly and positive attitude, with a passion for helping others.

Benefits

• Competitive compensation package
• Comprehensive insurance plans for medical, dental, and vision benefits
• 401(k) with employer match
• Paid time off, paid holidays, family and pet bereavement
• Pet insurance

We look forward to hearing from qualified candidates.