Chat Product Manager

Pantera Capital; Seattle (WA); Hybrid; USD 124,000 - 271,200; Full time

Job summary

Zoom is seeking a Senior Product Manager for Zoom Chat in Seattle. You will own the core messaging experience end-to-end, shaping how direct messages and channels evolve, and work with Design, Engineering, and Data Science to introduce AI-powered enhancements.

You will lead roadmap decisions, partner with cross-functional teams, and ensure a unified experience across desktop, mobile, and web clients. Strong PM and UX sensibility required.

Qualifications

• 5 to 8 years of PM experience with end-to-end ownership.

Responsibilities

• Own core messaging experience end-to-end from strategy to post-launch iteration.
• Define and drive roadmap to elevate chat interaction patterns and close gaps.
• Collaborate with Design on UI details and provide UX feedback.
• Identify opportunities to embed AI-powered capabilities into workflows.
• Translate customer and research signals into clear product requirements.

Skills

PM ownership

AI-powered features

UI/UX sensibility

messaging products

cross‑functional collaboration

communication

Job description

What you can expect

Zoom Chat is looking for a Senior Product Manager to own the core messaging experience, and how direct messages and channels will evolve to become simpler, more intuitive, and the backbone of how people get async work done. You will partner closely with Design, Engineering and Data Science to bring AI-powered and thoughtfully designed experiences into everyday messaging, shaping how millions of people communicate at work every day.

About the Team

The Zoom Chat Product Team focuses on driving adoption, daily usage, and long-term growth of Zoom Team Chat by delivering intuitive, integrated, and high-value communication experiences.

Responsibilities

• Owning the core messaging experience end-to-end — from strategy and requirements through design, delivery, and post-launch iteration.
• Defining and drive the roadmap to elevate core chat interaction patterns to meet the standard users now expect from how they communicate at work. Closing experience gaps identified through competitor and user research.
• Partnering deeply with Design on interaction details, information structure, and visual polish. You should have extensive UI/UX sensibility to give direct, specific feedback on design work, not just requirements.
• Identifying and scope opportunities to embed AI-powered capabilities into core messaging workflows, drawing on prior experience shipping AI-powered product features.
• Translating customer, support, and research signal into clear product requirements and prioritized roadmap decisions.
• Collaborating cross-functionally with Engineering, Design, and Research to scope, sequence, and deliver features against committed timelines.
• Communicating roadmap, tradeoffs, and progress to stakeholders across product, engineering, and go-to-market.
• Supporting a consistent, unified experience across desktop, mobile, and web clients.

What we’re looking for

• Have 5 to 8 years of PM experience, demonstrating end-to-end ownership of a product or major product surface. Not just contribution to parts of one.
• Direct experience shipping AI-powered product features (not just AI-adjacent tooling) — able to communicate the product decisions, not just the underlying model.
• Have extensive product and UI/UX sense — comfortable working shoulder-to-shoulder with Design on interaction detail, not just requirements docs.
• Have experience in messaging, collaboration, or communication products .
• Track record of using competitor and user research to identify and close experience gaps against industry-leading products.
• Be comfortable with a flexible schedule to support real-time collaboration with globally distributed teams, including regular early morning or evening meetings.
• Have excellent written and verbal communication; able to frame tradeoffs for both engineering and executive audiences.
• Be comfortable working across standard PM tooling for roadmapping, specs, and prioritization.

Salary Range or On Target Earnings:

Minimum:

$124,000.00

Maximum:

$271,200.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

Anticipated Position Close Date

08/28/26

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Learn for more information.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

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