Chat Billing Account Lead — Elevate Customer Experience

Spectrum; Blue Ash (OH); On-site; USD 28,000 - 41,000; Full time

Job summary

Spectrum is seeking a CSR for the Blue Ash, OH area to support chat billing inquiries and escalations. You will serve as the primary contact for Billing Agents, troubleshoot issues, and coordinate with the Chat Center Supervisor to ensure customer satisfaction.

The role requires 1 year in a CSR role, knowledge of Spectrum products, and strong communication. Base pay is posted and compliance with policies is essential.

Qualifications

• Reads/writes/speaks English and understands conversations.
• Minimum 1 year as a CSR, with proven performance in a call center or cable ops.
• Solid knowledge of Spectrum products and services.
• Strong verbal and written communication; adept at de-escalation.
• Proficient with PCs, Windows, and intranet navigation.

Responsibilities

• Serve as the primary contact for Chat Billing Agents questions and customer escalations.
• Troubleshoot billing issues and handle complex inquiries and payments.
• Coordinate with the Chat Center Supervisor to ensure efficient operations and satisfaction.
• Document customer account records accurately and timely.
• Identify training gaps and provide feedback for improvement.

Skills

English proficiency

Spectrum products knowledge

Deescalation

Verbal and written communication

Time management

Multitasking

Internet/phone operations

Interpersonal skills

PC Windows navigation

Education

High school diploma or equivalent

Job description

Spectrum is seeking a CSR for the Blue Ash, OH area to support chat billing inquiries and escalations. You will serve as the primary contact for Billing Agents, troubleshoot issues, and coordinate with the Chat Center Supervisor to ensure customer satisfaction.

The role requires 1 year in a CSR role, knowledge of Spectrum products, and strong communication. Base pay is posted and compliance with policies is essential.