Charters & Incentives Programs Manager — Remote

The Travel Corporation; Costa Mesa, Northern (CA, KY); Hybrid; USD 90,000 - 150,000; Full time

Benefits offered by this job

Remote work option

Hybrid work arrangement

Job summary

The Travel Corporation seeks a Manager, Charter & Incentive Groups to lead end‑to‑end charter sailings and incentive programs after contract signature. This role acts as the primary operational liaison with clients, internal teams, and partners to ensure flawless execution and exceptional guest experiences.

The ideal candidate will be a highly organized project manager with strong communication, attention to detail, and the ability to manage multiple complex programs in a fast-paced environment.

Qualifications

• 5+ years in cruise, hospitality, luxury travel, or incentive travel industries.
• Experience in charter operations and group travel.
• Proven ability to manage complex, multi-departmental projects and client-facing programs.
• Strong project management and organizational skills with exceptional attention to detail.
• Excellent written, verbal, and presentation communication skills.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Team-oriented with strong interpersonal skills.

Responsibilities

• Serve as the primary operational point of contact for charter clients and incentive groups.
• Deliver successful execution of charter and incentive group programs.
• Ensure all service elements align with contractual obligations.
• Prepare and maintain accurate operational records, checklists, documents and communications for each contracted departure.
• Prepare billing records and send invoices to clients to ensure payments per contract terms.
• Ensure stakeholders receive timely information throughout the planning cycle.
• Participate in client meetings, operational reviews, and pre-sailing conference calls.
• Collaborate with internal teams to deliver seamless program execution.
• Prepare and maintain accurate reports of charter and incentive groups.

Skills

Project management

Organizational skills

Communication

Time management

Interpersonal skills

Tools

MS Office

Reservations systems

Job description

The Travel Corporation seeks a Manager, Charter & Incentive Groups to lead end‑to‑end charter sailings and incentive programs after contract signature. This role acts as the primary operational liaison with clients, internal teams, and partners to ensure flawless execution and exceptional guest experiences.

The ideal candidate will be a highly organized project manager with strong communication, attention to detail, and the ability to manage multiple complex programs in a fast-paced environment.