Charter & Incentive Groups Manager (Remote)

The Travel Corporation (TTC); Costa Mesa (CA); Hybrid; USD 85,000 - 110,000; Full time

Job summary

The Travel Corporation (TTC) seeks a Manager, Charter & Incentive Groups to lead end-to-end planning, coordination, and execution of charter sailings and incentive programs after contract signature. You will serve as the primary operations liaison for clients, internal teams, and external partners, ensuring flawless execution and exceptional guest experiences.

The ideal candidate is highly organized, with strong project management and communication skills, able to manage multiple complex

Qualifications

• Minimum 5 years of related experience in cruise, hospitality, luxury travel, or incentive travel industries.
• Experience in charter operations and group travel.
• Proven experience managing complex, multi-departmental projects and client-facing programs.

Responsibilities

• Serve as the primary operational point of contact for charter clients and incentive groups.
• Deliver successful execution of charter and incentive group programs.
• Ensure all service elements align with contractual obligations.
• Prepare and maintain accurate operational records, checklists, documents and communications related to each contracted departure.
• Prepare billing records and send invoices to clients to ensure payments are received according to contract terms.
• Ensure all stakeholders receive accurate and timely information throughout the planning cycle.
• Participate in client meetings, operational reviews, and pre-sailing conference calls.
• Work closely with internal teams to deliver seamless program execution.
• Prepare and maintain accurate reports of charter and incentive groups.

Skills

Project management

Communication

Multi-project handling

Interpersonal skills

Organizational skills

Attention to detail

Team collaboration

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

The Travel Corporation (TTC) seeks a Manager, Charter & Incentive Groups to lead end-to-end planning, coordination, and execution of charter sailings and incentive programs after contract signature. You will serve as the primary operations liaison for clients, internal teams, and external partners, ensuring flawless execution and exceptional guest experiences.

The ideal candidate is highly organized, with strong project management and communication skills, able to manage multiple complex