Charter Manager: Lindblad Expeditions in New York

Yachtsworldwide; New York (NY); Hybride; USD 85 000 - 90 000; Plein temps

Résumé du poste

The Charter Manager at Lindblad Expeditions is based in New York, with Seattle as a secondary location, handling charter sales, client communications, and itinerary coordination for expedition travel.

This role requires experience in yacht charter or luxury travel and the ability to manage complex bookings, rate terms, and scheduling while keeping precise records and timely updates to clients, and coordinating with cross-functional teams.

Qualifications

• Experience in yacht charter, luxury travel, expedition travel, or related sales environments.
• Strong client communication and negotiation skills.
• Proven ability to manage complex bookings, calendars, and terms.

Responsabilités

• Handle charter sales and client communications for expedition travel.
• Coordinate itineraries and vessel availability with operations.
• Maintain accurate booking records, rates, and contractual terms.
• Track bookings from inquiry to confirmation and ensure timely follow-up.

Connaissances

Charter sales

Client communication

Itinerary coordination

Booking management

Description du poste

• Charter Manager: Lindblad Expeditions in New York

Charter Manager: Lindblad Expeditions in New York

Lindblad Expeditions New York, NY Start Date09/22/2026

87500 Full-Time

The Charter Manager role at Lindblad Expeditions handles commercial work for expedition travel and charter programs. The position is full-time and hybrid, with New York, NY and Seattle, WA listed as work locations. The annual salary ranges from $85,000 to $90,000, with a 7.5% bonus target.

Lindblad Expeditions places the position in its Sales and PR group. The work centers on charter sales, client communication, itinerary coordination, and accurate handling of booking information. Experienced candidates from yacht charter, luxury travel, expedition travel, or related sales environments can bring the commercial judgment the role requires. The position's primary location is New York office , with Seattle as the second listed location.

• Employer: Lindblad Expeditions
• Location: New York, NY, with Seattle, WA also listed

Applicants typically prepare a current resume and concise examples of charter sales, travel sales, account management, or complex booking work. Clear evidence of accurate follow-through, commercial communication, and coordination across teams helps establish readiness for the position.

Charter Calendar And Guest Sales

Charter management begins with accurate availability, pricing, and calendar control. A manager tracks inquiries through qualification, matches client needs with suitable vessels or itineraries, and keeps each booking aligned with the latest commercial terms. Commercial teams define charter roles around that sequence because a missed date or incorrect rate can affect the entire trip.

Client conversations require more than a vessel description. The manager clarifies travel dates, group needs, destination preferences, budget, and service expectations before a proposal moves forward. The work then connects sales activity with the people who confirm yacht availability, itinerary feasibility, guest services, and contract details.

• Maintain accurate charter calendars and availability records.
• Qualify inquiries against dates, vessel options, itinerary needs, and budget.
• Prepare proposals with current rates, terms, and operational details.
• Track bookings from initial inquiry through confirmation.

Client And Expedition Coordination

Expedition travel adds operational questions to the normal charter sales cycle. Client plans can depend on port access, vessel schedules, weather, guest mobility, transfers, and the timing of shore activities. A charter manager keeps those questions visible to the relevant sales, operations, and shipboard teams.

Communication stays precise when several parties share one itinerary. The manager records decisions, confirms changes, and keeps clients informed when a requested arrangement needs a different vessel, date, or routing. Professionals handling New York charter work also need the discipline to connect office commitments with the practical limits of an operating expedition program.

Relationship management extends beyond the booking contact. Charter clients may include travel advisors, corporate groups, private families, and international partners, each with different decision timelines and documentation needs. The manager protects continuity by keeping the commercial record clear for every person who takes part in the booking.

Commercial Judgment And Documentation

Accurate records support every stage of a yacht transaction or charter arrangement. The manager works with written rates, inclusions, exclusions, cancellation terms, payment milestones, and agreed itinerary details. The fiduciary duty recognized in yacht brokerage also reinforces careful disclosure, client loyalty, confidentiality, and responsible handling of transaction information.

Commercial judgment appears when a client request reaches an operational or contractual limit. A strong manager identifies the constraint, records the available alternatives, and communicates the effect on price, timing, or service before a commitment is made. Accurate descriptions and written confirmations protect the client relationship and give internal teams a dependable record.

The work requires attention to detail across digital records, proposals, contracts, payment information, and follow-up. Continuing education in vessel types, charter procedures, regulations, and communication practices supports sound decisions as programs change. The role's commercial value comes from keeping client expectations and operational facts aligned.

New York And Seattle Team Structure

The hybrid arrangement connects the position to both New York and Seattle. Office-based collaboration can cover sales planning, partner communication, reporting, and account work, while expedition operations may involve teams working on vessels or in destination markets. The manager needs reliable systems for keeping information current when colleagues work across locations.

A distributed team also changes the rhythm of daily communication. Booking updates, client decisions, and schedule changes need clear ownership so that a sales promise does not outpace an operational confirmation. Regular written follow-up, shared records, and timely escalation keep the commercial team aligned.

The Sales and PR placement gives the position a communication-heavy remit. It connects market-facing conversations with the facts that clients need before making a high-value travel decision. Candidates who can move between relationship building, written detail, and operational coordination bring the practical range required by the role.

The compensation structure combines a stated annual salary with a bonus target, so candidates assess both fixed pay and performance expectations before applying. Charter sales experience, luxury travel knowledge, and comfort with complex itineraries provide useful evidence for that assessment.

The application should make the candidate's commercial record easy to evaluate. A focused resume, measurable sales or booking results, and examples of careful coordination give the hiring team concrete evidence of how the candidate handles client commitments and changing operational details.