Charter Manager

Liberty University; Lynchburg (VA); On-site; USD 36,000 - 43,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Tuition assistance

Job summary

Liberty University seeks a Charter Manager to plan, coordinate, and oversee charter transportation supporting university departments, athletics, and external clients. You will ensure safe, efficient, and professional service, and maintain strict DOT compliance.

The role includes scheduling, driver and vehicle assignments, quotes, billing, and overseeing a 30+ staff team. You will drive operational efficiency while controlling overtime and costs, aligning with LU’s mission and standards.

Qualifications

• High school diploma or GED required; associate’s degree or higher preferred.
• Minimum of five years in transit operations with supervisory or managerial experience.
• Valid Class A CDL with passenger and air brake endorsements required.
• Must meet hearing and vision requirements for CDL operation.
• To obtain LU-approved driver certification, must be 21+ with clean driving record.

Responsibilities

• Oversee charter scheduling and driver/vehicle assignments.
• Ensure DOT compliance and safety procedures are followed.
• Process charter requests, quotes, invoicing, and accounts receivable.
• Supervise 30+ charter staff and optimize resources to control costs.
• Coordinate with dispatch and leadership to balance charter and fixed-route needs.

Skills

Safety procedures

Defensive driving

Leadership

Communication

Education

High School Diploma or GED

Associate degree or higher preferred

Job description

The Charter Manager is responsible for the planning, coordination,and oversight of all charter transportation services, ensuringsafe, efficient, and customer-focused operations that supportuniversity departments, athletics, and external clients. Thisposition manages daily charter scheduling, driver and vehicleassignments, and service delivery while ensuring strict compliancewith DOT regulations, internal policies, and safety standards. TheCharter Manager serves as the primary point of accountability forcharter operations, maintaining service reliability, resolvingoperational issues, and ensuring a high standard of professionalismacross all charter activities.

In addition to operational oversight, this role is responsible forfinancial management of charter services, including quoting,billing, and accounts receivable follow-up. The Charter Manager supervises charter staff, optimizes resource utilization to controlcosts such as overtime, and collaborates with dispatch andleadership to balance charter and fixed-route service demands. Thisposition plays a key role in driving operational efficiency,maintaining compliance, and delivering quality transportationservices that reflect the mission and standards of theorganization.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• As designated Essential Personnel, the employee must be available during school closings, delays, emergencies, and severeweather events. This includes supporting emergency response, snowremoval (e.g., shoveling, salting), and operational recoveryefforts. Participation in critical university events such asCommencement, Orientation, Move-In, and other special events isrequired, including scheduled and unscheduled hours.
• Reports to work as scheduled and perform duties as assigned bythe Director of Transit.
• Maintains a comprehensive understanding of Transit Departmentoperations, procedures, and regulatory requirements.
• Ensures all drivers adhere to established safety procedures,defensive driving practices, and operational standards to safelyexecute charter services.
• Oversee passenger transportation to ensure safe, timely, andprofessional service at all designated pick-up and drop-offlocations.
• Receives, reviews, and processes charter service requests,including preparing quotes, coordinating logistics, and generatingcharter and rental invoices.
• Plans, schedules, and coordinates charter services forAthletics, university departments, and external clients.
• Serves as the primary point of escalation for driver concerns,complaints, or operational issues, and reports them to the Directorof Transit as appropriate.
• Assigns buses and drivers for charter services in accordancewith DOT regulations, operational requirements, and internalassignment procedures.
• Communicates and enforces company standards related touniforms, professionalism, and customer service for all charterpersonnel.
• Coordinates with dispatch to ensure fleet availability andoperational adjustments for upcoming charter activities.
• Optimizes daily charter assignments to ensure efficientcoverage while minimizing overtime and controlling operationalcosts.
• Prepares detailed charter trip documentation, includingdirections, schedules, and maps. Conducts pre-trip briefings withdrivers to ensure clear expectations for service delivery andtimeliness. Remains accessible via radio and in person to supportdrivers during operations.
• Monitors all charter operations in real time, adjusting asnecessary to prevent service conflicts and ensure alignment withfixed-route services. Communicates proactively with customersregarding delays or changes.
• Collects and reviews completed charter documentation daily toensure accuracy for payroll and billing. Verifies driver hours andapproves time sheets.
• Finalizes billing for all charter and rental services.Maintains daily revenue logs, processes payments, and ensuresproper handling of funds, including forwarding payments todesignated accounts. Monitors accounts receivable and reportsdelinquent accounts.
• Maintains accurate financial and operational records, includingtracking charter revenue, expenses, and performance metrics, andprovides reports to the Director of Transit.
• Prepares and submits weekly charter activity and performancereports.
• Perform administrative and clerical duties as required tosupport charter operations.
• Adheres to all safety requirements, including the proper use ofPersonal Protective Equipment (PPE) such as safety vests, gloves,eye protection, and other required gear.
• Utilizes fall protection equipment, including harnesses andlanyards, when operating aerial lifts or performing elevatedwork.
• Supports other Facilities Management and Transportationfunctions during operational downtime, including assisting inmaintenance, grounds, custodial, or transit operations asassigned.
• Stays current on industry best practices, emergingtechnologies, and performance standards to continuously enhancecharter operations.
• Works collaboratively as part of a team while supporting andpromoting the University’s mission and values.
• Performs other duties as assigned.
• Strictly adheres to Liberty University policies, representingthe University in an exemplary manner.
• Works effectively as a team member, embracing and fosteringLU’s Christian model and Mission – Training Champions forChrist.

SUPERVISORY RESPONSIBILITIES

• Responsible for supervising 30+ employees

QUALIFICATIONS AND CREDENTIALS

Education and Experience

Minimum

• High school diploma or GED required, associate’s degree orhigher preferred
• Minimum of five (5) years of experience in transit operations,including supervisory or management experience, or an equivalentcombination of education and experience
• Valid Class A Commercial Driver’s License (CDL) with passengerand air brake endorsements required
• Must meet all applicable hearing and vision requirements forCDL operation
• To obtain LU-approved driver certification, individuals must be21 years of age or older, possess a valid driver’s license with aminimum of five (5) years of documented driving history, andmaintain a clean driving record.

Preferred

• Clean, professional appearance and demeanor
• Self-motivated, dependable, and detail-oriented
• Certifications obtained through employer-funded trainingprograms may be subject to reimbursement agreements if employmentends within 12 months of completion

ABILITIES AND COMPETENCIES ESSENTIAL TO THE JOB

Communication and Comprehension

• Strong knowledge of safe driving practices and CDLstandards
• Understanding of ADA compliance and passenger assistancetechniques
• Effective classroom and hands-on training skills
• Strong interpersonal and communication abilities
• Ability to evaluate performance and provide constructivefeedback
• Proficient in training documentation and recordkeeping

Problem Solving

• Intuitively able to reason, analyze information and events, andapply judgment to solve problems of both a routine and complexnature.

Physical and Sensory Abilities

• Required to travel to local and campus locations.
• Frequently required to lift heavy objects.
• Regularly required to hear and speak effectively communicateorally.
• Occasionally required to stand, walk, and climb stairs to moveabout the building.
• Handle materials, reach overhead, kneel, stoop, and pull itemsusing pallet jack to conduct essential job functions.

WORKING CONDITIONS

Work Environment

The working environment in which one will typically perform theessential functions of this position is a climate-controlled officeand a warehouse setting. It is well lit and the noise level ismoderate.

Driving Requirements

Use of one’s personal vehicle (or LU vehicles) is required fortravel in the performance of the essential functions of thisposition. Proof of a valid Virginia driver’s license, an acceptableDMV record, and liability insurance is required.

Time Type

Full time

Location

Onsite

Pay Range

Compensation is determined based on factors such as qualifications,experience, education, skills, and certifications, along withUniversity needs and external market conditions. Market benchmarksmay be used, as appropriate, in combination with internal equity toensure pay is fair and aligned with the broader compensationstructure.

The position may also be eligible for comprehensivebenefits , including health insurance, retirement plans, andtuition assistance.

$26.44 - $31.25

The University is an Equal Opportunity Employer. We believe itis our moral and legal obligation to meet the responsibility offensuring that all management practices regarding employees areconducted in a nondiscriminatory manner. In compliance with TitleVII of the 1964 Civil Rights Act, and other applicable federal andstate statutes, all recruiting, hiring, training, and promotingforall job classifications will be administered without regard torace, color, ancestry, age, sex, national origin, pregnancy orchildbirth, disability, military veteran status or other applicablestatus protected by law, including state of employment protectedclasses. It is, therefore, our policy and intention to evaluate allemployees and prospective employees strictly according to therequirements of the job. All personnel related activities such ascompensation, benefits, transfers, job classification, assignments,working conditions, educational assistance, terminations, layoffs,and return from layoffs, and all other terms, conditions andprivileges of employment will be administered without regard torace, color, ancestry, age, sex, national origin, pregnancy orchildbirth, disability, military veteran status or other applicablestatus protected by law, including all applicable state ofemployment protected classes. The University is a Christianreligious-affiliated organization; and as such, is not subject toreligious discrimination requirements. The University’s hiringpractices and EEO discrimination practices are in full compliancewith both federal and state law. Federal law creates an exceptionto the “religion” component of the employment discrimination lawsfor religious organizations (including educational institutions),and permits them to give employment practice preference to membersof their own religious beliefs.