Charter Flight Dispatch & Customer Support Specialist

Kalitta Turbines; Ypsilanti (MI); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Short Term Disability

EAP

Life Insurance

Travel Assistance Program

401K with match

Medical and Dental Insurance

Job summary

Kalitta Charters in Michigan seeks a Charter 135 Flight Follower to coordinate aircraft, crews, customers, maintenance and logistics, ensuring safe, on-time operations in a fast-paced environment.

This on-site role requires strong English communication, meticulous organization, and the ability to handle multiple priorities. Shifts include 1:00 p.m.–11:00 p.m. or 10:00 p.m.–8:00 a.m., with four 10-hour days and three days off. Benefits are provided.

Qualifications

• High school diploma or GED required.
• Aviation, dispatch, logistics, customer service, or operations experience is preferred but not required.

Responsibilities

• Coordinate aircraft, crew, and location information to support safe, efficient flight operations.
• Communicate professionally with customers, flight crews, maintenance teams, vendors, and internal partners by phone and email.
• Prepare trip quotes based on aircraft and crew availability and pricing guidelines.
• Monitor active trips and coordinate routing changes to support on-time performance.
• Source air and ground transportation resources within time-sensitive operational constraints.
• Enter, update, and track trip details in Avianis or other flight-following systems.
• Arrange transportation and accommodations for passenger, cargo, and air-ambulance missions.
• Coordinate customs, international permits, ground handling, and maintenance constraints, including timely requests for landing and overflight permits.
• Maintain dispatch reports, aircraft records, and restricted-access files in accordance with procedures.
• Manage multiple priorities while delivering responsive, service-focused support.
• Be accountable for Safety and ensure compliance with the Safety Management System.

Skills

Attention to detail

Clear communication

Organizational skills

Time management

English proficiency

Education

High school diploma or GED

Tools

Avianis

Microsoft Office

Job description

Kalitta Charters in Michigan seeks a Charter 135 Flight Follower to coordinate aircraft, crews, customers, maintenance and logistics, ensuring safe, on-time operations in a fast-paced environment.

This on-site role requires strong English communication, meticulous organization, and the ability to handle multiple priorities. Shifts include 1:00 p.m.–11:00 p.m. or 10:00 p.m.–8:00 a.m., with four 10-hour days and three days off. Benefits are provided.