Chart Builder

Actalent; Knoxville (TN); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Vision insurance

Paid time off

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

PTO / Vacation or Sick Leave

Job summary

Actalent is seeking a Chart Builder to manage incoming calls, assist patients and providers, and maintain secure medical records at our Knoxville, TN location. The role emphasizes accurate data entry, EMR use (Cerner a plus), and strong communication to handle multiple tasks in a fast-paced healthcare setting.

Responsibilities include routing inquiries, coordinating appointments and insurance details, and ensuring documentation is complete and compliant.

Qualifications

• Strong data entry skills and experience with EMR or EHR systems (Cerner a plus).
• Ability to gather, verify, and update patient demographic information accurately.
• Knowledge of medical terminology.
• Knowledge of proper spelling, grammar, and punctuation for accurate documentation.
• Ability to prioritize tasks and coordinate work activities effectively.

Responsibilities

• Answer and route incoming calls, messages, and patient inquiries related to biologic medications.
• Assist with outbound patient calls regarding appointments, medication status, insurance information, and other non-clinical needs.
• Prepare biologic consent forms and ensure required information is complete before appointments.
• Verify that demographic and insurance information is current and notify appropriate staff of discrepancies or changes.
• Scan, upload, and maintain biologics-related documentation in the patient’s electronic medical record.
• Monitor incoming faxes, electronic messages, and correspondence and route items to the appropriate team member.
• Follow up with specialty pharmacies regarding prescription status, shipment status, refill needs, and other outstanding items.
• Assist with coordinating medication deliveries and documenting shipment information.
• Help track medications received for upcoming patient appointments and alert the appropriate team member of potential issues.

Skills

Data entry

EMR / EHR systems

Cerner

Medical terminology

Attention to detail

Communication skills

Team collaboration

Confidentiality

Tools

Cerner EMR

Job description

The Chart Builder is responsible for managing incoming calls, assisting with patient and provider inquiries, and maintaining accurate and secure medical records. The ideal candidate will have strong communication skills, experience with electronic medical records, and the ability to manage multiple tasks while maintaining accuracy and confidentiality.

Pay Range: $19 - $21/hr

Examples of duties

• Answer and route incoming calls, messages, and patient inquiries related to biologic medications.
• Assist with outbound patient calls regarding appointments, medication status, insurance information, and other non-clinical needs.
• Prepare biologic consent forms and ensure required information is complete before appointments.
• Verify that demographic and insurance information is current and notify appropriate staff of discrepancies or changes.
• Scan, upload, and maintain biologics-related documentation in the patient’s electronic medical record.
• Monitor incoming faxes, electronic messages, and correspondence and route items to the appropriate team member.
• Follow up with specialty pharmacies regarding prescription status, shipment status, refill needs, and other outstanding items.
• Assist with coordinating medication deliveries and documenting shipment information.
• Help track medications received for upcoming patient appointments and alert the appropriate team member of potential issues.
• Help identify patients with upcoming appointments who may have missing medication, consent, insurance, or documentation requirements.
• Assist with scheduling and rescheduling biologic injection appointments according to department scheduling guidelines.
• Support patient assistance program paperwork by collecting signatures, insurance cards, income documentation, or other required information.
• Perform routine audits of patient records and department tracking systems for missing or incomplete information.

Knowledge, skills, and abilities

• Strong data entry skills and experience with EMR or EHR systems (Cerner a plus).
• Ability to gather, verify, and update patient demographic information accurately.
• Knowledge of medical terminology.
• Knowledge of proper spelling, grammar, and punctuation for accurate documentation.
• Ability to prioritize tasks and coordinate work activities effectively.
• Ability to work collaboratively with physicians, staff, and patients.
• Strong attention to detail and organizational skills.
• Commitment to maintaining quality, accuracy, and confidentiality of patient information.
• Ability to understand, support, and comply with company policies, procedures, and standards of business ethics and conduct.
• Strong customer service and communication skills.
• Ability to manage multiple responsibilities in a fast-paced healthcare environment.

Experience

• Previous experience in a medical office, call center, or healthcare administrative role preferred
• Experience with electronic medical record systems preferred.

Work location

In-Person

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Knoxville, TN.

Application Deadline

This position is anticipated to close on Oct 5, 2026.

StatCare symbolizes excellence, every patient, every time. Our success is built on a strong foundation of high-quality patient-centered care, physician ownership, collaborative relationships, and entrepreneurial spirit. We foster a culture rooted in professionalism, trust, and communication - values that extend across our internal teams and our external relationships with healthcare partners.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Pay and Benefits

The pay range for this position is $19.00 - $21.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: