Charlie Palmer Busser/Runner - Part Time

Grand Sierra Resort; Reno (NV); On-site; USD 17,000 - 22,000; Full time

Job summary

Grand Sierra Resort is seeking a dining room team member to provide friendly, professional guest service in a fast-paced environment. You will support servers, clear and reset tables, assist with pre-bussing, and help deliver meals while maintaining cleanliness and efficient service.

You must communicate in English, work well with others, and be able to lift and move ware and supplies as needed. Shifts may include holidays, nights, and weekends in a bustling casino resort.

Qualifications

• Requires working in a team environment and delivering responsive guest service.
• Ability to read, write, and perform basic math tasks.
• Knowledge of dish room operations and proper ware handling.
• Ability to communicate clearly in English, both written and oral.

Responsibilities

• Welcome guests with a friendly, professional demeanor and respond to needs with urgency.
• Coordinate with management, chefs, and culinary staff to address guest requests.
• Clear and reset tables, clean dining areas, and transport soiled wares to the dish room.
• Assist servers with setup, busing, and pre-bussing activities.
• Help with to-go orders and deliver to-go items to the host desk.
• Replenish beverages and maintain table settings during service.
• Deliver food orders to tables and ensure meals arrive properly.
• Maintain cleanliness of machines and dining equipment.
• Fold napkins and polish silverware; reset tables efficiently.
• Participate in pre-shift meetings and learn menu items.

Skills

Guest service

Teamwork

English communication

Dish room knowledge

Reading/Writing/Math

Attention to detail

Decision making

Education

Education/experience equivalent

Tools

Glassware washing machine

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES

Primary duties and responsibilities include, but are not limited to, the following:

• Promptly welcome all guests and ensure they receive responsive, professional, and gracious service always. Anticipate the guests’ needs and respond appropriately with a sense of urgency to maintain a productive working relationship with all guests and deliver necessary items.
• Effectively communicate with management, chefs, and culinary staff to fulfill and address any issues or needs requested by guests and other team members.
• Clear tables after guests leave, promptly clean tabletops/seating area, thoroughly clean the booths and chairs, and take tableware to the dish room.
• Assist servers in pre-bus and busing tables. Pre-bussing includes clearing, wiping tabletops, chairs & booths, and setting tables.
• Help set up to-go/pick up area and help deliver to-go orders to host desk to be picked up by guests.
• Refill beverages as necessary.
• Set and reset tables and side stations before, during and after service periods.
• Deliver food orders to tables.
• Ensure all machines are cleaned properly.
• Fold/roll napkins when needed and keep silverware polished.
• Reset tables in a timely and efficient manner.
• Participate in Pre-Shift meetings and learn new menu items.
• Assist the kitchen in expediting the service process to maintain the flow of service.
• Maintain general cleanliness in dining room during service periods.
• Responsible for taking, compiling and delivering and putting away warehouse orders.
• Any other duties as assigned within the scope of this position.

KNOWLEDGE/SKILLS/ABILITIES

• Knowledge of and ability to identify menu products.
• Must be able to work in a team environment.
• Ability to operate a glassware washing machine and to re-fill ice bins and beer bins, utilizing ice machines.
• Knowledge of the dish room, including separating silverware, dishes & glassware appropriately
• Candidate must be able to communicate in English, both in written and oral form.
• Ability of simple reading, math, writing and task completion skills is required.
• Must have the following skills: compiling, coordination, following instructions, influencing others, memorization, problem solving, independent judgment, and decision making.
• Flexible working all shifts including holidays, nights, and weekend hours as business needs dictate.
• Must have a minimum of 16 years of age.

EDUCATION and/or EXPERIENCE

• Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

PHYSICAL DEMANDS

• While performing the duties of this job, the team member is constantly standing, walking, and frequently reaching overhead, bending over, kneeling, and balancing during the duration of their shift.
• Must be able to push/pull and lift/carry 50lbs or less frequently.
• The team member will constantly have repetitive use of both hands and occasional light and firm/strong grasping motions.
• Constant use of vision abilities is required including distance, depth perception, field of vision, and color vision.
• The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

• Work performed indoors, alone and frequently with and around others. Team Member will perform work face-to-face including verbal contact with others on extended shifts around computer equipment and other mechanical devices.
• The noise level in the work environment is usually moderate.
• Team Member may be exposed to slippery surfaces, fumes/odor and secondhand smoke.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.