Atlanta Taproom Server

New Realm Brewing; Atlanta (GA); On-site; USD 25,000 - 35,000; Full time

Job summary

A local brewery in Atlanta seeks energetic individuals to join their team. You will enhance the guest experience while working collaboratively to meet patrons' needs. Responsibilities include managing transactions and maintaining safety. Ideal candidates are self-motivated with skills in customer service and teamwork. While high school education is preferred, all enthusiastic applicants are welcome. Knowledge of local craft beer is a plus.

Responsibilities

• Be timely and dependable.
• Communicate detailed information about the menu.
• Anticipate guests’ needs and address issues proactively.
• Maintain a safe and secure work environment.
• Perform transactions accurately via Toast POS.
• Handle opening/closing tasks independently.

Skills

Customer Service

Communication

Helping Others

Team Player

Enthusiastic

Dependability

Flexibility

Initiative

Education

High School Diploma or equivalent

Tools

Toast POS

Job description

Good Food, Great Beer, and now we have Spirits! Come join our energetic team at our ATL LOCATION!

Our ideal candidates are energetic and upbeat, self-motivated and disciplined. You will be responsible for optimizing the guest experience, assessing and meeting patrons’ needs, while working as part of a large, cohesive team. Passion for (and a little bit of knowledge of) local craft beer is always a plus!

Duties and Responsibilities

• Be timely and dependable.
• Absorb and communicate detailed information around a frequently-changing beer & food menu.
• Actively anticipate guests’ needs and address issues in a proactive, appropriate manner.
• Maintain a safe and secure work environment.
• Perform transactions accurately and efficiently via Toast POS.
• Perform opening/closing tasks and sidework duties as a self-starter.
• Recognize and potentially address, with the assistance of management, intoxicated, disruptive, or threatening patrons.
• Consistently meet all best practice standards set in employee handbook and during training.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Customer Service - Intermediate
• Communication - Intermediate
• Helping Others - Intermediate
• Team Player: Works well as a member of a group
• Enthusiastic: Shows intense and eager enjoyment and interest
• Peer Recognition: Inspired to perform well by the praise of coworkers
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Volunteers readily

Education

High School or better is preferred but not required.

Experience

1 year experience in a restaurant and/or Taproom.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to effectively present our menu to guests and answer questions. Must be able to speak English.

Reasoning Ability

Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.

Physical Demands

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, you are regularly required to stand; walk; use hands to grasp; reach with hands and arms; talk and hear; and taste and smell. You are frequently required to climb 1 to 3 flights of stairs. Occasionally, you are required to sit and stoop, kneel, crouch. You must regularly lift and/or move up to 10 pounds such as a tray filled with food and drink. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

While performing the duties of this Job, you are frequently exposed to outside weather conditions seasonally during Spring, Summer, and Fall when our outdoor patio is open. Occasionally, you may be exposed to toxic or caustic chemicals. The noise level in the restaurant is usually moderate and can occasionally be loud.