Residential Installation Technician

CPI Security; Greensboro (NC); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision insurance

Paid time off and holidays

401(k) plan with a company match

Company fuel card and provided equipment

Education assistance programs

Job summary

CPI Security is seeking a Residential Installation Technician based in Greensboro, NC, to install a range of home security solutions for customers. This role involves assessing customer needs and selling additional products.

The ideal candidate will meet performance goals, possess strong sales skills, and ensure top-tier customer service. CPI offers competitive earnings, paid training, and benefits including medical and 401(k) plans.

Qualifications

• High School diploma or equivalent is required.
• Experience in alarm, cable installation, or telecom is a plus.
• Understanding of security systems and troubleshooting is ideal.

Responsibilities

• Install and service residential security systems effectively.
• Meet or exceed performance goals consistently.
• Consult with customers on their needs and sell additional services.

Skills

Sales skills

Mechanical aptitude

Ability to work in a team

Commitment to safety

Strong up-selling

Education

High School diploma or equivalent

Electronics/electrical/HVAC training

Job description

CPI Security is looking for a Residential Installation Technician based in Greensboro, NC who will install our state‑of‑the‑art home security solutions to residential and commercial customers. This individual will assess the customer’s need and sell additional products and services. This is a fantastic opportunity to earn a great performance‑based income, while providing a valuable service to our customers.

What You’ll Do

• Servicing residential security systems accurately and efficiently
• Meeting or exceeding performance goals on a consistent basis
• Performing walkthrough of home to determine the optimal system configuration, and to identify up‑selling opportunities
• Keeping the customer informed at all times of what the service process will entail, whether walls will need to be drilled in order to run wiring, etc.
• Connecting in‑home system up to our central monitoring system, activating the system and performing customer demonstration
• Maintaining good administrative responsibility by submitting billing and payroll paperwork in a timely and accurate manner
• Ensuring the highest level of safety and responsibility in order to avoid injury, property damage or loss of unused materials
• Providing exceptional customer service at all times
• Consulting with management on any issues or concerns
• Cleaning up work area thoroughly
• Maintaining all company equipment, including truck, tools, inventory, etc.
• Maintaining a professional appearance and demeanor at all times

What We’re Looking For

• High School diploma or equivalent; electronics/electrical/HVAC/technical training at trade school or community college, a plus
• Good sales skills, particularly with strong up‑selling and closing abilities
• Mechanical aptitude
• Commitment to safety
• Ability to work effectively both on an individual basis and as part of a team
• Professional appearance and demeanor
• High energy, fun and positive attitude
• Schedule flexibility and the ability to work weekends
• Thorough understanding of alarm systems (user interaction, troubleshooting, etc.) a plus
• Alarm, cable installation, or telecom experience, a plus

What’s In It For You!

• $45,000 to $60,000 annual average earnings (hourly paid training and 100% uncapped commission)
• PLUS career mobility. This is more than a job!
• Off every other weekend!
• Company fuel card, company equipment provided (i.e. iPhone, iPad)…BE IN CONTROL OF YOUR INCOME!
• Comprehensive and on‑going paid training when you start. WE INVEST IN YOU!
• Engaging and fun company culture that’s made up of diverse people.
• Volunteer and community engagement opportunities. CPI partners with organizations that share our mission to save and improve lives, particularly focusing on underserved communities.
• Great medical, dental, vision, short‑ & long‑term disability and life insurance options.
• Company paid holidays, floating holiday and paid time off (PTO).
• 401(k) plan with competitive company match.
• Eligible for free monitored security system after 90 days
• Education assistance – we encourage & support our employees who want to improve their skills and further their education for advancement.

As set forth in CPI Security’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.