Chargeback & Fraud Resolution Specialist (AP)

Socket.dev; Glen Allen (VA); On-site; USD 55,000 - 80,000; Full time

Job summary

Chase Travel, cxLoyalty Accounts Payable Operations is seeking an Accounts Payable Chargeback Specialist to investigate chargebacks, verify bookings, and respond to card network disputes. You'll work with internal partners to improve controls, monitor trends, and support loss prevention practices.

Responsibilities include researching chargebacks, documenting findings, and processing refunds within approved workflows, while maintaining high accuracy and timely responses.

Qualifications

• 2+ years in a detail-oriented work environment (AP experience acceptable).
• 3+ years managing multiple priorities and deadlines.
• 2+ years of customer service experience with written and verbal communication.
• Ability to work with minimal supervision while meeting quality and timeliness expectations.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks under time constraints.
• Collaborative team member with professional demeanor.
• Demonstrated problem-solving and math skills.
• Ability to meet deadlines consistently.

Responsibilities

• Research and respond to chargebacks, retrieval requests, and dispute claims across major card brands.
• Verify bookings and customers to support investigations and dispute representment.
• Document fraud and chargeback alerts clearly in required systems.
• Maintain payment and chargeback activity records across processing systems.
• Update travel settlement tools to reflect chargeback outcomes per policy.
• Process client refunds through approved workflows within service levels.
• Resolve refund requests through internal ticketing per policies.

Skills

Detail orientation

Prioritization

Written communication

Verbal communication

Time management

Team collaboration

Interpersonal skills

Excel proficiency

Problem solving

Deadline driven

Tools

Microsoft Excel

Job description

Chase Travel, cxLoyalty Accounts Payable Operations is seeking an Accounts Payable Chargeback Specialist to investigate chargebacks, verify bookings, and respond to card network disputes. You'll work with internal partners to improve controls, monitor trends, and support loss prevention practices.

Responsibilities include researching chargebacks, documenting findings, and processing refunds within approved workflows, while maintaining high accuracy and timely responses.