Chargeback Analyst II

Deluxe; Fort Worth (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Healthcare (Medical, Dental, Vision)

Paid Time Off

Employer-Matched Retirement Plan

Employee Stock Purchase Plan

Short-Term and Long-Term Disability

Infertility Treatment, Adoption andSur

Job summary

Deluxe Corporation is seeking a Chargeback Specialist II in Fort Worth, TX to manage multi-brand chargeback disputes and train Level 1 team members. You will handle cases end-to-end, educate merchants on rules, and oversee daily settlement metrics.

The role requires strong organizational skills, excellent communication, and experience in customer service with familiarity in Excel/Word. This is a full-time onsite position in the Fort Worth area.

Qualifications

• Must be 18 years of age or older.
• High school diploma or GED; Associate's degree preferred.
• Customer service experience required.
• Proficient in Microsoft Excel and Word

Responsibilities

• Work chargeback cases from start to finish including merchant notification and dispute code gathering.
• Represent case to card brands and communicate outcomes to merchant/sales office as needed.
• Educate merchants and sales offices on chargebacks and card brand rules.
• Monitor escalated cases from Level 1 (escalated calls/cases).
• Manage pre-arbitration/arbitration cases from Visa, MC, Discover and Pin Debit.
• Daily settlement (incoming/aging/resolution and balancing numbers).

Skills

Customer Service

Excel

Word

Education

HS/GED

Associate’s

Job description

Why Join Us

Be part of an organization that's driving change and consistently recognized as a top employer. At Deluxe, we know that great people build great companies and we invest in you accordingly.

• We're proud to be recognized as a Great Place to Work and a top workplace for Moms, Dads, LGBTQ+ employees, and Veterans.
• We offer competitive benefits starting on day one, designed to support your life both in and out of work.
• 42% of our employees have stayed for 10+ years, citing our people, benefits, work-life balance, inclusive culture, and team support as key reasons why.

Responsibilities

The Chargeback Specialist II will work all card brands (Amex/Visa/MC & Discover, Pin Debit) and understand the rules and regulations within each card brand. Level 2 will handle escalated calls & review escalated cases from the level 1 role. Level 2 will be responsible for training new team members on the daily tasks.

• Work chargeback cases from start to finish which includes, merchant notification of the chargeback, gathering the required information for the dispute category code, reviewing documentation to make a sound educated decision and representing the case to the card brand. Communicating the outcome of the case back to the merchant/sales office when necessary.
• Manage relationships with merchants & sales offices by answering incoming e-mails and calls. Educate merchants & sales offices on chargebacks and the rules and regulations of the card brand.
• Monitor escalated cases/calls from Level 1
• Manage all pre-arbitration / arbitration cases received from the Visa, MC, Discover, Pin Debit
• Daily settlement (Incoming/aging/resolution & balancing numbers for the department daily)

Basic Qualifications

• HS/GED and 2 years or Associate’s and 0 years
• Must be 18 years of age or older
• Customer Service experience
• Excel and Word experience

Preferred Qualifications

• 2 years in Chargebacks or related field
• Highly organized and detailed oriented
• Ability to respond to stressful situations (calls/emails) effectively & maintain a level of professionalism
• Possess a high level of integrity & maintain confidentiality.
• Strong verbal and written skills
• Analyze information to make sound decisions based on the card brands rules and regulations

Benefits

In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees' whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:

• Healthcare (Medical, Dental, Vision)
• Paid Time Off, Volunteer Time Off, and Holidays
• Employer-Matched Retirement Plan
• Employee Stock Purchase Plan
• Short-Term and Long-Term Disability
• Infertility Treatment, Adoption and Surrogacy Assistance
• Tuition Reimbursement

These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.

Deluxe Corporation is an Equal Employment Opportunity employer:

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability:

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [e-mail].