Character Formation Systems & Data Catalyst

Highlands College; Birmingham, Northern (AL, KY); Hybrid; USD 65,000 - 85,000; Full time

Job summary

Highlands College is seeking a Data & Systems Coordinator for the Character Formation division. The role partners with the Systems & Data Specialist to design, administer, and improve technology, data, and reporting infrastructure that supports student engagement and departmental growth.

You will manage Engage, Housing Cloud, Blackboard, and future systems, ensuring data integrity, creating reports, and enabling scalable solutions.

Qualifications

• 2+ years in systems administration, operations, analytics, or related field.
• Experience with databases, CRMs, student information systems, or enterprise software preferred.
• Ability to translate operational needs into technology solutions.

Responsibilities

• Administer Character Formation platforms including Engage, Housing Cloud, Blackboard, and future systems.
• Maintain pathways, forms, workflows, permissions, and system configurations.
• Troubleshoot system issues and provide user support.
• Develop system documentation and user resources.
• Assist with implementation and training of new technology solutions.
• Develop user resources, training materials, and system documentation.
• Train teammates on new systems, enhancements, and best practices.
• Provide ongoing user support and troubleshoot technology questions.
• Encourage adoption of standardized processes and effective system utilization.
• Maintain integrity and accuracy of departmental data.
• Develop and improve recurring reports and dashboards.
• Coordinate departmental and institutional scorecard reporting.
• Monitor participation trends, KPIs, and student engagement metrics.
• Validate data across systems.
• Prepare reports that support leadership decision-making.
• Evaluate existing systems and identify opportunities for improvement.
• Recommend solutions that improve efficiency, automation, and scalability.
• Research emerging technologies and best practices.
• Partner with the Systems & Data Specialist to implement enhancements.
• Document workflows and establish best practices.
• Own recurring systems administration, reporting, and technology responsibilities.

Skills

Systems thinking

Analytical skills

Problem solving

Communication skills

Learning agility

Tools

Engage

Housing Cloud

Blackboard

Job description

Highlands College is seeking a Data & Systems Coordinator for the Character Formation division. The role partners with the Systems & Data Specialist to design, administer, and improve technology, data, and reporting infrastructure that supports student engagement and departmental growth.

You will manage Engage, Housing Cloud, Blackboard, and future systems, ensuring data integrity, creating reports, and enabling scalable solutions.