Character Formation Systems & Data Coordinator

Highlands College; Birmingham, Northern (AL, KY); Hybrid; USD 65,000 - 85,000; Full time

Job summary

Highlands College is seeking a Data & Systems Coordinator for the Character Formation division. The role partners with the Systems & Data Specialist to design, administer, and improve technology, data, and reporting infrastructure that supports student engagement and departmental growth.

You will manage Engage, Housing Cloud, Blackboard, and future systems, ensuring data integrity, creating reports, and enabling scalable solutions.

Qualifications

• 2+ years in systems administration, operations, analytics, or related field.
• Experience with databases, CRMs, student information systems, or enterprise software preferred.
• Ability to translate operational needs into technology solutions.

Responsibilities

• Administer Character Formation platforms including Engage, Housing Cloud, Blackboard, and future systems.
• Maintain pathways, forms, workflows, permissions, and system configurations.
• Troubleshoot system issues and provide user support.
• Develop system documentation and user resources.
• Assist with implementation and training of new technology solutions.
• Develop user resources, training materials, and system documentation.
• Train teammates on new systems, enhancements, and best practices.
• Provide ongoing user support and troubleshoot technology questions.
• Encourage adoption of standardized processes and effective system utilization.
• Maintain integrity and accuracy of departmental data.
• Develop and improve recurring reports and dashboards.
• Coordinate departmental and institutional scorecard reporting.
• Monitor participation trends, KPIs, and student engagement metrics.
• Validate data across systems.
• Prepare reports that support leadership decision-making.
• Evaluate existing systems and identify opportunities for improvement.
• Recommend solutions that improve efficiency, automation, and scalability.
• Research emerging technologies and best practices.
• Partner with the Systems & Data Specialist to implement enhancements.
• Document workflows and establish best practices.
• Own recurring systems administration, reporting, and technology responsibilities.

Skills

Systems thinking

Analytical skills

Problem solving

Communication skills

Learning agility

Tools

Engage

Housing Cloud

Blackboard

Job description

Summary of Responsibilities:

The Character Formation Systems & Data Coordinator partners with the Systems & Data Specialist to develop, administer, optimize, and continuously improve the systems, technology, reporting, and data infrastructure that support Character Formation. This role serves as a systems-minded problem solver who leverages technology, data, and innovation to improve operational effectiveness, strengthen reporting, and create scalable solutions that support student engagement and departmental growth.

Primary Areas of Responsibility:

Systems Administration

• Administer Character Formation technology platforms including Engage, Housing Cloud, Blackboard, and future departmental systems.
• Maintain pathways, forms, workflows, permissions, and system configurations.
• Troubleshoot system issues and provide user support.
• Develop system documentation and user resources.
• Assist with implementation and training of new technology solutions.

Technology Adoption & User Enablement:

• Promote consistent utilization of Character Formation technology platforms across the department.
• Develop user resources, training materials, and system documentation.
• Train teammates on new systems, enhancements, and best practices.
• Provide ongoing user support and troubleshoot technology-related questions
• Encourage adoption of standardized processes and effective system utilization.

Data Management & Reporting:

• Maintain the integrity and accuracy of departmental data.
• Develop and improve recurring reports and dashboards.
• Coordinate departmental and institutional scorecard reporting.
• Monitor participation trends, KPIs, and student engagement metrics.
• Validate data across systems.
• Prepare reports that support leadership decision-making.

Systems Innovation & Continuous Improvement:

• Evaluate existing systems and identify opportunities for improvement.
• Recommend solutions that improve efficiency, automation, and scalability.
• Research emerging technologies and best practices.
• Partner with the Systems & Data Specialist to implement system enhancements.
• Document workflows and establish best practices.

Strategic Systems Support:

• Assume ownership of recurring systems administration, reporting, and technology responsibilities, creating capacity for the Systems & Data Specialist to focus on enterprise initiatives, strategic planning, and institutional priorities.
• Support implementation of Housing Cloud and future systems.
• Contribute to long-range planning for scalable systems that support institutional growth.
• Analyze trends and provide meaningful insights that improve departmental effectiveness.

Other Duties:

• Participate in ministry at Church of the Highlands and Highlands College by leading small groups.
• Affirm and uphold the Statement of Faith and the Core Values and DNA of the College, exemplifying all by word and lifestyle.
• Support other areas and events of the Character Formation department as needed.
• Serve on cross-functional teams or task forces as assigned.

Leadership Expectations:

• Function as a direct report to the Systems & Data Specialist while maintaining alignment with Character Formation leadership.
• Demonstrate intellectual curiosity and a commitment to continuous improvement.
• Exercise ownership by proactively identifying opportunities to strengthen systems and processes.
• Build collaborative relationships across departments.
• Contribute to innovation that advances the mission and growth of Highlands College.

Qualifications

Personal Characteristics:

• Mission-driven with a passion for leveraging technology to advance ministry.
• Naturally curious and analytical.
• Innovative and resourceful.
• Systems thinker with exceptional problem-solving ability.
• Self-starter who proactively identifies solutions.
• Adaptable and energized by learning new technology.
• Demonstrates integrity, discipline, service, and excellence.
• Thrives in a fast-paced, collaborative environment.

Essential Traits:

• Initiative
• Innovation
• Systems Thinking
• Problem Solving
• ResourcefulnessCollaboration

Abilities & Skills:

• Ability to evaluate systems and recommend improvements.
• Strong analytical and reporting skills.
• Strong technical aptitude with the ability to quickly learn new systems.
• Ability to translate operational needs into technology solutions.
• Strong written and verbal communication skills.
• Ability to manage multiple technology initiatives simultaneously.

Experience:

• 2+ years in systems administration, business operations, technology, analytics, higher education, or related field.
• Experience administering databases, CRMs, student information systems, or enterprise software preferred.
• Experience developing reports, dashboards, or data visualizations preferred.
• Experience supporting technology implementations or process improvements.
• Demonstrated ability to improve workflows through systems and technology.

Extent of Public Contact:

• Medium

Physical Demands:

• Moderate exposure to physical risk.
• Good physical condition is required.
• Ability to drive between campuses.
• Ability to lift 50 lbs without assistance.
• Ability to stand for long periods of time.
• The physical activity of this job includes climbing, stooping, kneeling, and crawling.