Chapter Services & Compliance Specialist

DELTA SIGMA THETA INC; Washington (District of Columbia); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement

Paid leave

Job summary

DELTA SIGMA THETA INC seeks a Specialist, Customer Service – Chapter Support to manage inquiries and support chapter operations. Responsibilities include assistance managing compliance tickets, providing Help Desk services, and ensuring accurate responses to chapter requests. Candidates must be members of the Sorority with a Bachelor's degree and five years in customer service. The role requires strong communication skills and the ability to manage time-sensitive situations effectively. Benefits include medical, dental, vision, and paid leave.

Qualifications

• Member of Delta Sigma Theta Sorority, Inc., with knowledge of governing documents.
• Five years of experience in a customer service environment.
• Committee or leadership experience preferred.

Responsibilities

• Manage systems responding to chapter requests and inquiries.
• Assist with membership verification and compliance tickets.
• Provide Help Desk services for online registration.
• Identify new tools for assisting chapters.

Skills

Excellent verbal and written communication skills

Strong research skills

Analytical and planning skills

Organizational and time management skills

Ability to work independently and as a team player

Ability to handle time-sensitive situations

Ability to multi-task and meet deadlines

Education

Bachelor’s degree in business administration or related field

Job description

DELTA SIGMA THETA INC seeks a Specialist, Customer Service – Chapter Support to manage inquiries and support chapter operations. Responsibilities include assistance managing compliance tickets, providing Help Desk services, and ensuring accurate responses to chapter requests. Candidates must be members of the Sorority with a Bachelor's degree and five years in customer service. The role requires strong communication skills and the ability to manage time-sensitive situations effectively. Benefits include medical, dental, vision, and paid leave.