Chapter Engagement Manager

KENTUCKY SOCIETY OF ASSOCIATION EXECUTIVES INC; New York (NY); Hybrid; USD 60,000 - 80,000; Full time

Job summary

A leading organization is seeking a Chapter Engagement Manager to act as the primary liaison between its chapters and the National Office. The role involves supporting chapters in governance, programming, and membership retention, while ensuring effective communication and collaboration with Society staff. The ideal candidate will possess strong communication and organizational skills, with a background in governance or customer-facing roles. This position follows a hybrid work structure, primarily based in New York City, with some travel required.

Benefits

Subsidized healthcare

Vision and dental plans

Generous Paid Time Off

401k Plan with Society match

Qualifications

• 3+ years of experience in governance or customer-facing role.
• Experience working within a National/Chapter structure is advantageous.

Responsibilities

• Serve as liaison between Society’s chapters and National Office.
• Support chapters in programming and membership retention campaigns.

Skills

Communication

Organizational Skills

Interpersonal Skills

Education

B.S. or B.A. degree in a business-related field

Tools

Microsoft Word

Excel

PowerPoint

Job description

The Chapter Engagement Manager will serve as the primary liaison between the Society’s chapters and the Society’s National Office, providing support to chapters and coordinating with colleagues in the National Office in the following key areas:

1. Helping to ensure that each chapter has a full complement of officers, an advisory committee (as appropriate), officer succession plans, while supporting the chapters in electing officers and advisory committee members and otherwise in complying with governance policies relating to the chapters.
2. Act as the owner of the Society’s Chapter Handbook, tracking and reporting on procedural or substantive changes to governance or other standards.
3. Programming: Supporting chapters as they develop and execute programs, including arranging periodic meetings to discuss the chapters’ programming plans and then working with Society staff to provide them with ideas, content, benchmarking information, and speaker ideas for their programs.
4. Tracking, analyzing, and reporting on trends in chapter membership; and working with the chapters and the National staff to develop and execute campaigns designed to help retain and attract new members to our chapters.
5. Executing marketing efforts for the chapters’ programs, including working with chapters and National staff to develop and review marketing materials for chapter programs. Responsible for sending and tracking emails to promote chapter programs and to manage registrations for such programs, with other staff.
6. Recordkeeping and Reporting: Collecting information relating to chapters; maintaining such information (or ensuring that it is maintained in other Society databases); and providing regular reports to the President & CEO, other Society staff, and the Society Board of Directors and Committees regarding chapters.
7. As the principal National staff contact for chapters, aid in the scheduling and execution of semi-annual or ad-hoc National staff/Chapter Officer meetings and in tracking and coordinating action steps to completion.
8. Managing programs designed to attract new members to the Society, including the Society’s Gen Y events to attract new and future members.
9. Work with the Society’s senior administrative executive to ensure chapter financial transactions and associated records are maintained in good order.
10. Performing other responsibilities as assigned.

This position reports directly to the President & CEO but will work closely with other Society leaders and staff.

The ideal candidate should demonstrate high levels of oral, written, and interpersonal communication skills, be collaborative, well-organized, detail-oriented, flexible, and a self-starter. They should exhibit discretion, tact, poise, and possess strong organizational and time management skills, with the ability to plan work activities effectively and meet tight deadlines. A team-oriented attitude with a positive approach to challenges and opportunities is essential. The candidate should be able to appropriately represent the Society and the President & CEO to Chapters, Society members, and the public.

Requirements include:

1. 3+ years of experience in a paralegal, governance, membership, or customer-facing role with significant responsibility within a non-profit or for-profit organization.
2. Experience working within a National/Chapter structure is advantageous.
3. College B.S. or B.A. degree in a business-related field is required.
4. Proficiency in Microsoft Word, Excel, PowerPoint, and technology.
5. Experience with customer relationship/membership management systems is preferred.

We follow a hybrid work structure. The position reports to the CEO and involves significant interaction with Society staff. The expectation is to work on-site in our New York City office four days a week, with consideration for remote arrangements in appropriate circumstances. Some travel within the U.S. to support National or chapter activities is required.

The Society offers a comprehensive benefits package, including subsidized healthcare, vision, dental plans, generous Paid Time Off, and a 401k Plan with a Society match of up to 6% based on employee contributions.