Chaplain Services Manager | Full-Time

UF Health; Jacksonville (FL); On-site; USD 120,000 - 165,000; Full time

Job summary

UF Health Jacksonville seeks a dynamic leader to manage the Pastoral Care department across the Downtown, North, and Durbin campuses. You will develop and implement strategies that actively support a patient-centered care environment and oversee policies to increase patient satisfaction and ensure effective spiritual care for patients, families, and staff.

The role requires strong leadership, supervisory experience, and a commitment to compassionate care within a complex hospital setting.

Qualifications

• Bachelor's degree required.
• Master's degree preferred in healthcare administration, business administration or Master’s of Divinity; post-graduate pastoral care, counseling or supervision an advantage.
• Demonstrated communication with medical staff, hospital leadership, clinical and support staff and the public.
• Spiritual care and counseling skills.
• Proven conflict management, de-escalation and negotiation skills.
• Proven leadership in setting strategic direction and motivating staff to desired outcomes.
• Caring and empathetic demeanor toward patients, visitors and staff.

Responsibilities

• Manage the Pastoral Care department and create and implement strategies to support a patient-centered care environment.
• Develop, implement, and administer policies and procedures to increase patient satisfaction and ensure adequate spiritual care of patients, families, and staff across UF Health Jacksonville campuses (Downtown, North, and Durbin).
• Oversee supervision of staff and budgetary responsibilities ($1,100,000).
• Collaborate with hospital leadership to align spiritual care with clinical goals and quality initiatives.

Skills

Communication

Spiritual care

Conflict management

Leadership

Empathy

Education

Bachelor's degree

Master's degree in healthcare administration or M.Div.

Job description

Overview

Manage the Pastoral Care department and create and implement strategies which actively support a patient-centered care environment. Develop, implement, and administer policies and procedures to increase patient satisfaction and assure adequate and effective spiritual care of patients, families, and staff of UF Health Jacksonville including the Downtown, North, and Durbin campuses.

Qualifications

Required Education:

• Bachelor's degree.

Preferred Education:

• Master's degree in healthcare administration, business administration or Master's of Divinity from an accredited college or theological school. Post graduate work in pastoral care, counseling and supervision.

Necessary Skills:

• Demonstrated communication skills in working with medical staff, hospital leadership, clinical and support staff and the public.
• Spiritual care and counseling skills.
• Proven conflict management, de-escalation and negotiation skills.
• Proven leadership skills in setting a strategic direction and motivating staff to desired outcomes.
• Demonstrate a caring and empathetic demeanor to patients, visitors and staff.

Preferred Licensure/Certifications:

• Ordination and ecclesiastical endorsement by denomination, Board certification, Association of Professional Chaplains

Required Experience:

• At least two (2) years of supervisory experience, with five (5) years of experience in a healthcare setting.

Preferred Experience:

• Three years pastoral care experience in clinical settings including hospitals and/or mental health centers Supervision: Supervisory responsibilities of 30+ employees.

Budgetary Responsibility:

• Responsible for annual budget of $1,100,000