Chaplain Services Manager | Full-Time

UF Health Jacksonville; Jacksonville (FL); On-site; USD 90,000 - 140,000; Full time

Job summary

UF Health Jacksonville seeks a strategic leader to manage the Pastoral Care department and implement policies that actively support a patient-centered care environment across the Downtown, North, and Durbin campuses.

The role requires a Bachelor's degree (Master's preferred), ordination, and experience with supervision in healthcare. Strong communication, spiritual care, and empathetic leadership are essential to guide staff toward compassionate care.

Qualifications

• Bachelor's degree required.
• Master's degree preferred (HCA, MBA or M.Div.).
• Ordination and ecclesiastical endorsement preferred.
• At least two years of supervisory experience.
• Five years in a healthcare setting.

Responsibilities

• Manage the Pastoral Care department and staff.
• Develop and implement strategies for patient-centered care.
• Create and administer policies to improve patient satisfaction.
• Oversee alignment across UF Health Jacksonville campuses (Downtown, North, Durbin).
• Provide leadership in spiritual care and counseling services.

Skills

Communication skills

Spiritual care

Conflict management

Leadership

Empathy

Education

Bachelor's degree

Master's degree in healthcare administration

Master's of Divinity

Job description

Overview

Manage the Pastoral Care department and create and implement strategies which actively support a patient-centered care environment. Develop, implement, and administer policies and procedures to increase patient satisfaction and assure adequate and effective spiritual care of patients, families, and staff of UF Health Jacksonville including the Downtown, North, and Durbin campuses.

Overview

Manage the Pastoral Care department and create and implement strategies which actively support a patient-centered care environment. Develop, implement, and administer policies and procedures to increase patient satisfaction and assure adequate and effective spiritual care of patients, families, and staff of UF Health Jacksonville including the Downtown, North, and Durbin campuses.

Qualifications

Required Education:

• Bachelor's degree.

Preferred Education

• Master's degree in healthcare administration, business administration or Master's of Divinity from an accredited college or theological school. Post graduate work in pastoral care, counseling and supervision.

Necessary Skills

• Demonstrated communication skills in working with medical staff, hospital leadership, clinical and support staff and the public.
• Spiritual care and counseling skills.
• Proven conflict management, de-escalation and negotiation skills.
• Proven leadership skills in setting a strategic direction and motivating staff to desired outcomes.
• Demonstrate a caring and empathetic demeanor to patients, visitors and staff.

Preferred Licensure/Certifications

• Ordination and ecclesiastical endorsement by denomination, Board certification, Association of Professional Chaplains

Required Experience

• At least two (2) years of supervisory experience, with five (5) years of experience in a healthcare setting.

Preferred Experience

• Three years pastoral care experience in clinical settings including hospitals and/or mental health centers Supervision: Supervisory responsibilities of 30+ employees.

Budgetary Responsibility

• Responsible for annual budget of $1,100,000