Channel Sales Ops Lead — Partner Platform & Strategy

Clio

Town of Florida (NY)

Hybrid

USD 131,000 - 196,000

Full time

9 days ago

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Benefits offered by this job

Hybrid work environment

20 days paid time off per year

Health, dental and vision insurance

401k matching

EAP benefits

Education savings program

Job summary

Clio is seeking a Channel Sales Operations Manager to own the operating model behind its global partner ecosystem. You will lead the implementation of a new Partner Relationship platform, map end-to-end channel processes, and own the analytics that drive partner attribution and pipeline in Salesforce.

In this senior, ambiguous role you’ll partner with Sales, Channel, Marketing, Finance, and Legal to design scalable, revenue-focused operations.

Qualifications

4+ years of channel or partner operations experience
Hands-on Salesforce experience with partner objects and reporting
Ownership of channel program mechanics and incentive design
Experience standing up or re-platforming a PRM tool
Ability to operate in ambiguity with cross-functional influence
Fluent AI tooling to streamline workflows

Responsibilities

Lead the business implementation of a new Partner Relationship platform, requirements, configuration, data model, migrations, and adoption
Own the platform roadmap post-launch and define where Salesforce remains the system of record
Reduce partner friction and improve lead conversion on the partner portal
Map and document end-to-end channel processes and close operational gaps
Own partner-attributed pipeline architecture and accurate attribution in Salesforce
Define channel measurement architecture and tier mechanics; govern engagement rules
Serve as the escalation point for partner attribution disputes