Channel & Partner Operations Leader

Clio; Georgia; Hybrid; USD 131,000 - 196,000; Full time

Benefits offered by this job

Health benefits

Hybrid work

Paid time off

401k matching

Education savings

Job summary

Clio, the global leader in legal AI technology, is seeking a Channel Sales Operations Manager to own the operating model behind its partner ecosystem. This senior role oversees reseller and referral programs, multi-region operations, and the implementation of a new partner platform.

You will map current processes, close gaps, and partner with Sales, Marketing, Finance, and Legal to define success metrics and ensure data integrity in Salesforce.

Qualifications

• 4+ years in channel or partner operations.
• Hands-on Salesforce experience with partner objects and attribution.
• Ownership of channel program mechanics: deal registration, tiers, co-sell, referral structures.
• Experience standing up or re-platforming a PRM tool or partner portal.
• Ability to operate in ambiguity with cross-functional problems.
• Influence without authority across functions with competing incentives.
• Fluent use of AI tooling to streamline workflows.

Responsibilities

• Lead the business implementation of a new Partner Relationship platform.
• Own the platform roadmap after launch, including where Salesforce remains the system of record
• Drive down partner-side friction and improve conversion.
• Map and document channel processes end to end.
• Identify and close operational gaps slowing down partner account managers.
• Own partner-attributed pipeline architecture in Salesforce.
• Own the channel measurement architecture and success definitions.
• Own partner program tier mechanics and territory logic.
• Serve as escalation for attribution disputes.
• Be the accountable channel operations voice in planning and launches.
• Ensure operational feasibility in incentive design.
• Support pipeline inspection and forecast with leadership.

Skills

Channel operations

Salesforce knowledge

PRM / partner portal

Data modeling

Cross-functional collaboration

AI tooling

Tools

SalesLoft

ChiliPiper

Gong

ZoomInfo

Salesforce Admin

Job description

Clio, the global leader in legal AI technology, is seeking a Channel Sales Operations Manager to own the operating model behind its partner ecosystem. This senior role oversees reseller and referral programs, multi-region operations, and the implementation of a new partner platform.

You will map current processes, close gaps, and partner with Sales, Marketing, Finance, and Legal to define success metrics and ensure data integrity in Salesforce.