Channel Sales Operations Lead for Growth & Partnerships

Themis Solutions; San Francisco (CA); Hybrid; USD 131,000 - 196,000; Full time

Benefits offered by this job

Hybrid work environment

Total Rewards program

Flexible time off

401k matching

Job summary

Clio is seeking a Channel Sales Operations Manager to own the operating model for its global partner channel. You will map current processes, implement a new AI-driven partner platform, and own the ongoing platform roadmap and partner measurements.

This role sits in the Revenue Operations team and collaborates cross-functionally with Sales, Marketing, and Legal, reporting to the Manager, Technical Sales Operations.

Qualifications

• 4+ years in channel or partner operations, not generic sales ops
• Hands-on Salesforce experience and channel-relevant objects
• Ownership of channel program mechanics: deal registration, tiering, co-sell
• Experience standing up or re-platforming a PRM tool or partner portal
• Ability to operate effectively in ambiguity and cross-functional settings
• Influence without authority across teams with competing incentives
• Fluent use of AI tooling to streamline workflows and scale processes

Responsibilities

• Lead the business implementation of a new Partner Relationship platform and its migration
• Own the platform roadmap after launch and determine Salesforce as system of record
• Map and document end-to-end channel processes across l, referral, and reseller motions
• Identify and close operational gaps slowing partner managers and build durable mechanisms
• Own partner-attributed pipeline architecture and attribution in Salesforce
• Own the channel measurement architecture and define success metrics
• Own cohort-based program tier mechanics, routing, and engagement rules
• Escalate and resolve partner attribution and credit disputes
• Provide channel operations input in planning, launches, and GTM activities
• Support partner pipeline inspections and forecast roll-ups with Channel Sales leadership

Skills

Channel operations

Salesforce experience

Ambiguity handling

AI tooling use

Tools

Salesforce

PRM Tool

Partner Portal

BI Tools

Job description

Clio is seeking a Channel Sales Operations Manager to own the operating model for its global partner channel. You will map current processes, implement a new AI-driven partner platform, and own the ongoing platform roadmap and partner measurements.

This role sits in the Revenue Operations team and collaborates cross-functionally with Sales, Marketing, and Legal, reporting to the Manager, Technical Sales Operations.