Channel Sales Manager

Navionlogistics; Nashville (TN); On-site; USD 80,000 - 100,000; Full time

Job summary

Navionlogistics in Nashville, Tennessee is seeking a Channel Sales Manager to lead strategic partner relationships, focusing on converting market access into commercial opportunities. This role is key in managing channel partnerships and driving customer care across partner-managed accounts.

The ideal candidate should have over 5 years of experience in channel management, with a strong emphasis on commercial development and operational excellence in logistics. Experience in AI utilization is a must for managing relationships effectively.

Qualifications

• 5+ years of experience in channel management or related commercial roles.
• Experience with B2B software, logistics, or operational technology.
• Strong communication skills and stakeholder relationship management.

Responsibilities

• Own health of assigned channel partnerships with communication and awareness.
• Act as a trusted relationship manager between Navion and the partner.
• Help resolve customer issues quickly within partner-managed accounts.

Skills

Channel management

Customer success

Commercial awareness

Strong communication

AI utilization

Job description

Lead and strengthen strategic partner relationships while helping convert partner-driven market access into qualified commercial opportunity.

About Navion

Navion helps logistics operators move from reactive, labor-heavy workflows toward more efficient, increasingly agentic operations. The Navion Logistics Platform removes friction across the order-to-cash workflow by connecting planning, ordering, execution, visibility, and billing into a more continuous operational flow.

Our platform includes four connected components: KeepFill (Inventory Intelligence & Automated Replenishment), SPOT (Unstructured Order Intake Turned into Actionable Work), Portal (Real-Time Visibility Across Orders and Documents), and BackOffice (Order-to-Invoice Reconciliation and Billing Readiness).

Navion works alongside existing TMS and document systems, helping carriers reduce manual work, improve workflow continuity, and scale without adding unnecessary complexity.

Position Summary

Navion is seeking a Channel Sales Manager to lead and strengthen strategic partner relationships while helping convert partner-driven market access into qualified commercial opportunity. This role will focus on managing the health of Navion's channel partnerships, serving as the first line of customer support and care across partner‑led relationships, identifying business opportunities within the partner installed base, and cultivating those opportunities until they are ready for direct engagement by Navion's Director of Sales.

The ideal candidate understands how to operate across relationship management, customer support, commercial development, and early‑stage qualification within logistics and operational software environments.

This is a consultative, partner‑facing role for a leader who can protect partnership health, create confidence with shared customers, and help surface revenue opportunities tied to workflow friction across dispatch, ordering, visibility, and billing.

This is an AI‑native role. The Channel Sales Manager we hire already runs AI across their work today — synthesizing partner signals, automating account monitoring, drafting communications at depth, and scaling themselves across more partner touchpoints than any human could manage manually. We are not hiring someone we will train on AI. We are hiring someone who will push our partner motion forward and raise the team's floor.

What You’ll Do

• Own the day-to-day health and effectiveness of assigned channel partnerships with strong communication, follow-through, and commercial awareness.
• Act as a trusted relationship manager between Navion, the partner, and partner‑led customers to ensure alignment, responsiveness, and continuity.
• Serve as the first line of customer support and care within partner-managed accounts, helping resolve issues quickly and maintaining a strong customer experience.
• Monitor partner‑led relationships for signs of friction, dissatisfaction, operational risk, or missed follow-through and coordinate internally to help address those issues early.
• Evaluate the partner installed base for business opportunities aligned to Navion's platform capabilities across KeepFill, SPOT, Portal, and BackOffice.
• Cultivate partner‑sourced opportunities through first contact, outreach, qualification, education, and use of marketing assets until they are ready for engagement by Navion's Director of Sales.
• Help partners and customers understand how Navion works within existing systems rather than requiring disruptive replacement.
• Maintain visibility into partner activity, customer health, opportunity status, and follow-up actions through disciplined communication and CRM hygiene.
• Provide leadership with feedback on partner performance, customer needs, support patterns, expansion themes, and market opportunities.
• Operate an AI‑augmented channel motion. Build and share reusable workflows for partner health monitoring, account synthesis, outreach sequencing, and customer triage — scaling yourself across more partner relationships than headcount alone would allow, and raising the capability of everyone the workflows reach.

Who You Are

You are a relationship-oriented, commercially aware operator who can build trust with partners, support customers with confidence, and recognize real business opportunity inside existing accounts.

You understand that strong channel partnerships are not sustained by passivity. They require active stewardship, thoughtful communication, consistent follow-through, and an ability to create value for both the partner and the end customer.

You are comfortable working in traditional industries where relationships matter, operational credibility matters, and customers want confidence that new technology will improve flow without adding disruption.

You are already an AI power user. You have real opinions about where AI creates leverage in relationship work and where it destroys trust. You build workflows, automate the routine, and share what works with the broader team. You treat getting sharper with AI the same way you treat getting sharper at commercial instincts — as non‑negotiable. If that does not describe you today, this is not the right role.

Qualifications

• 5+ years of experience in channel management, partner management, account management, customer success, business development, or related commercial roles.
• Experience working with external partners and customers in a B2B software, logistics, supply chain, transportation, or operational technology environment.
• Ability to manage multiple stakeholder relationships while maintaining strong communication, responsiveness, and follow-through.
• Experience identifying and developing business opportunities within existing account bases or partner ecosystems.
• Strong written and verbal communication skills with the ability to represent Navion professionally across both support and commercial conversations.
• Demonstrated, active use of AI in your current role — concrete examples of workflows, automations, or reusable skills you have built and shared. We will ask. Candidates without a real AI practice today will not be a fit.

Strongly Preferred

• Experience working with trucking carriers, logistics operators, fuel distributors, or field‑driven operational environments.
• Experience supporting or selling software connected to dispatch, order flow, customer communication, operational visibility, or billing workflows.
• Familiarity with TMS‑connected or workflow‑layer software rather than rip‑and‑replace enterprise system sales. Navion's current positioning explicitly emphasizes working with existing TMS and document systems rather than disruptive replacement.

Why Join Navion

Navion is building a platform designed to help logistics operators move from defense to offense by removing the operational friction that keeps teams stuck in reactive mode. The platform is built to reduce manual work between dispatch and back office, improve flow across the order-to-cash lifecycle, and help customers scale with more control and less effort.

This is an opportunity to help expand that vision through strategic partner relationships, stronger customer care, and more disciplined channel‑driven growth.

Apply for this role

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Stop Operating in Defense Mode

Every manual step, follow-up, and workaround keeps your team reactive. Navion removes that friction—so your operation runs with less effort, lower labor cost, and more capacity to grow. So you can shift from managing problems to driving the business forward.