Channel Partner Program Manager - Retirement and Benefit Solutions

TELUS; Chicago (IL); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Performance bonus

Job summary

TELUS Health in Chicago is seeking a Channel Partner Program Manager to bridge our US channel partners with internal teams. You will coordinate across Operations, Product, Implementation, Marketing, Sales, and more to drive partner success and program excellence.

You will lead onboarding, coordinate assessments, manage SFDC reporting, and design training programs. A Bachelor's degree and 5+ years of program management in employee benefits or related industry are required.

Qualifications

• 5+ years of program management experience in a matrixed environment.
• Experience in employee benefits and/or benefits administration.
• Strong analytical and quantitative skills with data-driven decision making.

Responsibilities

• Coordinate across Operations, Product, Implementation, Marketing, Sales, and other teams to support channel partners.
• Own Salesforce reporting for channel partner activities and deliver actionable insights.
• Design, coordinate and deliver external and internal training programs for partners and internal teams.
• Plan and execute special projects to grow the US Channel Partner program.

Skills

Program management

Cross-functional collaboration

Analytical skills

Communication skills

Data-driven decision making

Education

Bachelor's degree in Business/Operations or related field

Tools

Salesforce (SFDC)

Job description

À TELUS Santé, nous donnons à chacun les moyens de vivre plus sainement. Guidés par notre vision, nous exploitons la puissance de notre technologie de pointe et misons sur l’unicité des personnes pour créer le futur de la santé. En tant que chef de file mondial des services de santé et de bien-être – englobant la santé physique, mentale et financière – TELUS Santé améliore les résultats en matière de santé pour les consommateurs, les patients, les professionnels de la santé, les employeurs et les employés.Join the US RBS Sales team as a Channel Partner Program Manager and become the strategic connector between our channel partners and the internal teams that support them.Our team and what we'll accomplish togetherJoin the US RBS Sales team as a Channel Partner Program Manager and become the strategic connector between our channel partners and the internal teams that support them. You'll coordinate across Operations, Product, Implementation, Marketing, Sales, Account Management, Finance, Procurement, and Legal to ensure seamless partner experiences and drive program excellence. In this role, you'll shape how we build and scale our channel ecosystem while delivering measurable impact on partner success and business growth.What you'll doTactically co-manage US Channel Partners, serving as the primary point of coordination between partners and internal stakeholders across Operations, Product, Implementation, Marketing, Sales, Account Management, Finance, Procurement, and LegalManage and continuously improve the Partner onboarding process to ensure a consistent, efficient, and high-quality experience from day oneLead and coordinate DEP (Data Enablement Plan) and CVA (Cyber Vendor Assurance) assessments to evaluate and optimize partner performance and alignment with company standardsOwn Salesforce (SFDC) reporting for channel partner activities, maintaining accurate data and delivering actionable insights that drive strategic decisionsDesign, coordinate, and deliver external and internal training programs to upskill channel partners and internal teams on processes, tools, and product updatesPlan and execute special projects that support the growth and operational excellence of the US Channel Partner programIdentify process gaps and drive continuous improvement initiatives across the partner program lifecycle, from onboarding through ongoing managementWhat you bringBachelor's degree in Business, Operations, or a related field5 or more years of program management experience, with demonstrated ability to manage multiple concurrent workstreams5 or more years of experience in the employee benefits and/or benefits administration industryProven ability to operate effectively in complex, matrixed environments with multiple stakeholders and competing prioritiesStrong analytical and quantitative skills, with the ability to use data and metrics to inform recommendations and drive actionDemonstrated track record of effective decision-making, taking ownership, and delivering results in cross-functional roles without formal authorityExcellent written and verbal communication skills, with experience presenting to and influencing leadership and cross-functional stakeholdersGreat-to-havesMid-level experience supporting Account Management, Product, Operations, and/or Go-to-Market (GTM) teams in a program or project management capacityExperience leading cross-functional initiatives from inception through execution and measurementFamiliarity with Salesforce (SFDC) for reporting and pipeline managementSalary Range: $100,000 - $130,000Performance Bonus: 12%Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise.À propos de nousNous sommes une équipe axée sur les personnes, les clients et les objectifs, qui collabore, innove et crée des retombées positives au quotidien. Nous améliorons des vies grâce à nos solutions technologiques. Nous favorisons une culture d’innovation qui permet aux membres de l’équipe de résoudre des problèmes complexes et de produire des résultats exceptionnels sur le plan humain dans un monde numérique.À TELUS, nous sommes fiers de notre culture qui encourage la diversité. Nous croyons foncièrement à l’importance d’adopter des pratiques équitables en matière d’emploi. Ainsi, le dossier de tous les candidats qualifiés est étudié. Pendant tout le processus de recrutement, nous tenons compte des besoins particuliers des candidats handicapés, au besoin.Avertissement : Conformément à la Politique de sécurité des centres de données de TELUS Santé, tout membre de l’équipe susceptible de travailler dans un centre de données ou d’avoir accès à des renseignements détaillés sur les technologies de service client peut faire l’objet d’une enquête de sécurité auprès du gouvernement du Canada.Remarque aux candidats du Québec : si la connaissance de l’anglais est requise, c’est parce que le/la membre d'équipe qui occupera ce poste sera appelé(e), sur une base régulière, à interagir en anglais avec des parties externes ou internes ou encore à travailler dans un environnement informatique anglais dans le cadre de ses tâches.En déposant votre candidature pour ce rôle, vous comprenez et acceptez que vos informations seront partagées avec l'(les) équipe(s) d'acquisition de talents du groupe de sociétés TELUS et/ou tout gestionnaire impliqué dans le processus de sélection.