Channel Operations Analyst I

Takeda; Exton (PA); Hybrid; USD 58,000 - 92,000; Full time

Benefits offered by this job

Hybrid work policy

Job summary

Takeda is seeking a Channel Operations Analyst I in Exton, PA to process chargeback transactions, validate data, and help reconcile open deductions for accounts receivable. The role emphasizes data controls, issue discussion, and documentation within a hybrid work environment.

You will support multiple teams and manage inquiries, with a focus on payment accuracy for specialty pharmacies, GPOs, and government programs. Strong communication and organization are essential.

Qualifications

• Bachelor’s degree or equivalent with business experience considered.
• Strong problem-solving and analytical skills required.
• Excellent communication and organizational abilities expected.

Responsibilities

• Identify ineligible chargeback transactions and reconcile with wholesalers.
• Complete contract system work including setup, membership management and communications.
• Perform trending and variance analysis for membership compliance and payment accuracy.
• Support Government Pricing, Planning & Analysis, and Finance with data and analyses.
• Assist A/R in reconciling chargeback deductions and collections.
• Manage daily email submissions with detailed follow-up and analysis.

Skills

Critical thinking

Communication

Organization

Time management

Multi-tasking

Pharma industry

Flex/SAP experience

Education

Bachelor’s degree

Associate’s degree + 2 years

4 years business experience

Tools

Flex

SAP

Job description

Job Description

As a Channel Operations Analyst I, you will process all daily/weekly/monthly/quarterly chargeback transactions to minimize deductions. You will analyze and validate all submitted data elements to ensure payment accuracy and help reconcile open chargeback deductions for accounts receivable. You will perform all data and process controls. You will exercise good judgement within generally defined practices and procedures, present issues and discuss solutions in a group setting, maintain associated documentation.

How you will contribute

• Identify ineligible chargeback transactions and work with wholesalers to reconcile the disputed claims; identify cause of issues and implement corrective action to eliminate future occurrences and reduce the chargeback deduction balance.
• Complete contract system work; including contract set-up, membership management, and communications.
• Perform trending and variance analysis to ensure membership compliance and payment accuracy for specialty pharmacies, GPOs, The Department of Veteran's Administration, the Public Health Service 340B Program, and Wholesaler/distributor agreements.
• Support Government Pricing and Reporting, Planning & Analysis, Finance and other management teams with data and analysis.
• Support A/R in the reconciliation of chargeback deductions and assist with collection efforts.
• Manage e-mail inbox data submissions daily. This includes chargeback resubmissions, membership eligibility questions and other queries requiring additional detailed analysis and follow-up.

What you bring to Takeda

• Bachelor’s Degree, or Associate’s Degree and 2 years business experience, or 4 years business experience
• Strong critical thinking and problem-solving skills required.
• Strong verbal and written communication skills required.
• Excellent organization and time-management skills required.
• Ability to effectively manage multiple priorities to maximize results. Pays close attention to project deadlines and schedules required.
• Health Care business acumen with a comprehensive understanding of the pharmaceutical industry preferred
• Experience in Flex &/or SAP preferred

More about us

At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.

Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.

This position is currently classified as "hybrid" in accordance with Takeda's Hybrid and Remote Work policy.

Takeda Compensation and Benefits Summary

We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.

For Location

Exton, PA

U.S. Base Salary Range

$58,400.00 - $91,740.00

EEO Statement

Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.

Locations

Exton, PA

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time

Job Exempt

Yes