Channel and Customer Research Analyst

AlphaSense Oy; Chicago (IL); On-site; USD 60,000 - 90,000; Full time

Job summary

AlphaSense Oy is seeking Analysts to power our Channel and Customer Research offerings. You will map the expert universe, source and vet partners, and build long-term relationships while coordinating interviews and maintaining sector expertise.

You'll design interview guides, drive outreach via email/phone/LinkedIn, screen and onboard experts, and ensure data privacy with accurate CRM records, contributing to quarterly coverage and playbook improvements.

Qualifications

• Energetic team player with ability to manage fast turnaround projects.
• Adaptable and creative problem solver comfortable with ambiguity.
• Inquisitive mindset with pattern recognition for expert selection.
• Organized and capable of prioritizing multiple tasks with minimal supervision.
• Detail oriented with strong documentation skills for expert profiles.

Responsibilities

• Map the expert universe for assigned verticals.
• Source and vet high-value channel partners and customers.
• Build long-term relationships with key channel sources.
• Coordinate and monitor interviews.
• Form sector expertise through research to stay up-to-date on trends and news.
• Drive email, phone, and LinkedIn outreach to recruit experts; negotiate honoraria.
• Screening & onboarding: conduct vetting calls and ensure compliance.
• Develop target lists of distributors, resellers, customers and market participants.
• Create and maintain interview guides for different call types and sectors.
• Schedule sessions and monitor calls; troubleshoot tech issues.
• Maintain rigorous data privacy and accurate CRM records.
• Share feedback to refine playbooks and coverage roadmap.

Skills

Energetic team player

Adaptable

Inquisitive

Organized

Detail oriented

Excellent communicator

Goal oriented

Job description

Analysts are the execution engine for our Channel and Customer Research offering. You will:

• Map the expert universe for assigned verticals


• Source and vet high-value channel partners and customers


• Build long-term relationships with key channel sources


• Coordinate and monitor interviews


• Form sector expertise through regular and consistent research to remain up-to-date on industry trends and news

What You’ll Do:

• Expert Sourcing & Outreach: Drive email, phone, and LinkedIn campaigns to recruit best-fit experts; negotiate honoraria that balance insight value with cost discipline.


• Screening & Onboarding: Conduct vetting calls to confirm role, recency, and perspective; ensure compliance with AlphaSense and client guidelines.


• Landscape Research: Develop and maintain target lists of distributors, resellers, customers, and other market participants aligned to quarterly coverage priorities.


• Interview Guide Creation: Build and maintain interview guides targeted to each type of call, industry sector, and expert profile - ensuring the best and most relevant insights are captured.


• Interview Facilitation: Schedule sessions at optimal times in the sell-side calendar; monitor calls, troubleshoot tech issues, and capture real-time highlights.


• Quality & Compliance: Uphold rigorous data-privacy standards and maintain accurate records in internal CRM and workflow tools.


• Continuous Improvement: Share feedback on talk tracks, sourcing tactics, and emerging themes to refine our playbooks and coverage roadmap.

Who You Are:

• Energetic Team Player: You have a proven ability to manage fast turnaround projects, meet deadlines and targets while maintaining a team-first mentality.


• Adaptable: You are a creative problem solver who is comfortable with changes and new challenges. You thrive in ambiguity and remain resilient when faced with adversity.


• Inquisitive: You are naturally interested in learning and quickly see patterns that help you to identify the best possible experts for a given research project.


• Organized: You have demonstrated an ability to handle and prioritize multiple tasks and deadlines simultaneously and autonomously


• Detail Oriented: You have a strong attention to detail, with the ability to discern and precisely document the core elements of an expert’s relevant skills or experience vis-a-vis a defined scope.


• Excellent Communicator: You’ll regularly be engaging with industry experts to learn about their background and convey what it means to participate in our network. You are comfortable with all communication methods, including phone and email.


• Goal Oriented: You are motivated by the idea of identifying and delivering the best-possible expert profiles for each project scope quickly and efficiently Proven ability to manage fast turnaround projects and meet deadlines, Creative problem solver comfortable with ambiguity, Ability to identify patterns to find best-fit experts, Ability to handle and prioritize multiple tasks autonomously, Strong attention to detail in documenting expert skills, Excellent communication skills via phone and email, Goal-oriented mindset for efficient expert delivery