Channel and Customer Research Analyst

AlphaSense; Chicago (IL); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Generous benefits program

Job summary

AlphaSense in Chicago is seeking Analysts for Channel & Customer Research to map the expert universe, source top partners, and coordinate interviews. You will build sector expertise through regular research while ensuring strict data privacy and compliance.

You are an energetic team player, adaptable and curious, capable of handling fast-turnaround projects in a high-growth, data-driven environment. Base compensation ranges from $52,000 to $72,000 USD with potential bonus and generous

Qualifications

• Energetic, team-first collaborator with proven ability to manage fast turnaround projects.
• Creative problem solver comfortable with ambiguity and changing challenges.
• Naturally curious with ability to identify top experts for research projects.
• Organized; can prioritize multiple tasks and deadlines autonomously.
• Detail-oriented with ability to document core elements of an expert’s skills.
• Excellent communicator; comfortable engaging with industry experts via phone and email.
• Goal-oriented to deliver best-possible expert profiles quickly.

Responsibilities

• Drive email, phone, and LinkedIn campaigns to recruit best-fit experts; negotiate honoraria.
• Conduct vetting calls to confirm role, recency, and perspective; ensure compliance with guidelines.
• Develop target lists of distributors, resellers, customers, and other market participants.
• Build and maintain interview guides tailored to each call type and sector.
• Schedule sessions, monitor calls, and capture real-time highlights; resolve tech issues.
• Uphold data-privacy standards and maintain records in CRM/workflow tools.
• Share feedback to refine playbooks and coverage roadmap.

Skills

Energetic Team Player

Adaptable

Inquisitive

Organized

Detail Oriented

Excellent Communicator

Goal Oriented

Job description

About AlphaSense

The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content.

About AlphaSense

The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content.

The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us!

About The Team

Working hand-in-hand with our Directed Content and 1x1 Call Services groups, this team provides timely channel checks and voice-of-customer interviews that reveal real-time demand signals, competitive dynamics, and purchasing behavior across priority industry verticals. By identifying the right operator, distributor, or end-customer profiles—and engaging them at the optimal moment in the quarter—we help investors surface differentiated, actionable insights.

Channel & Customer Research (CCR) delivers scalable primary research that provides real-time insight into company performance and industry conditions. Through structured interviews with distributors, resellers, suppliers, consultants, and other channel partners, CCR captures the perspectives of professionals directly involved in how products and services move through the market. Leveraging AlphaSense’s AI Interviewer technology, CCR is able to conduct and scale structured expert interviews continuously, expanding coverage while maintaining consistency and analytical rigor. Covering hundreds of companies across major sectors, CCR provides investors and corporate users with channel research that offers a continuous view of demand trends, competitive dynamics, and market conditions as they develop.

About The Role

Analysts are the execution engine for our Channel and Customer Research offering. You will:

• Map the expert universe for assigned verticals
• Source and vet high-value channel partners and customers
• Build long-term relationships with key channel sources
• Coordinate and monitor interviews
• Form sector expertise through regular and consistent research to remain up-to-date on industry trends and news
  
  

This role blends investigative research, stakeholder management, and rapid-fire project execution—perfect for early-career professionals eager to accelerate their learning curve inside a high-growth, data-driven organization.

Who You Are

• Energetic Team Player: You have a proven ability to manage fast turnaround projects, meet deadlines and targets while maintaining a team-first mentality.
• Adaptable: You are a creative problem solver who is comfortable with changes and new challenges. You thrive in ambiguity and remain resilient when faced with adversity.
• Inquisitive: You are naturally interested in learning and quickly see patterns that help you to identify the best possible experts for a given research project.
• Organized: You have demonstrated an ability to handle and prioritize multiple tasks and deadlines simultaneously and autonomously
• Detail Oriented: You have a strong attention to detail, with the ability to discern and precisely document the core elements of an expert’s relevant skills or experience vis-a-vis a defined scope.
• Excellent Communicator: You’ll regularly be engaging with industry experts to learn about their background and convey what it means to participate in our network. You are comfortable with all communication methods, including phone and email.
• Goal Oriented: You are motivated by the idea of identifying and delivering the best-possible expert profiles for each project scope quickly and efficiently
  
  

What You’ll Do

• Expert Sourcing & Outreach: Drive email, phone, and LinkedIn campaigns to recruit best-fit experts; negotiate honoraria that balance insight value with cost discipline.
• Screening & Onboarding: Conduct vetting calls to confirm role, recency, and perspective; ensure compliance with AlphaSense and client guidelines.
• Landscape Research: Develop and maintain target lists of distributors, resellers, customers, and other market participants aligned to quarterly coverage priorities.
• Interview Guide Creation: Build and maintain interview guides targeted to each type of call, industry sector, and expert profile - ensuring the best and most relevant insights are captured.
• Interview Facilitation: Schedule sessions at optimal times in the sell-side calendar; monitor calls, troubleshoot tech issues, and capture real-time highlights.
• Quality & Compliance: Uphold rigorous data-privacy standards and maintain accurate records in internal CRM and workflow tools.
• Continuous Improvement: Share feedback on talk tracks, sourcing tactics, and emerging themes to refine our playbooks and coverage roadmap.
  
  

For base compensation, we set standard ranges for all roles based on function and level benchmarked against similar stage growth companies and internal comparables. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors including candidate experience/expertise and may vary from the amounts listed below.

You may also be offered a performance-based bonus, equity, and a generous benefits program.

Base Compensation Range

$52,000—$72,000 USD

AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.

In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.

Recruiting Scams and Fraud

We At AlphaSense Have Been Made Aware Of Fraudulent Job Postings And Individuals Impersonating AlphaSense Recruiters. These Scams May Involve Fake Job Offers, Requests For Sensitive Personal Information, Or Demands For Payment. Please Note

• AlphaSense never asks candidates to pay for job applications, equipment, or training.
• All official communications will come from an @alpha-sense.com email address.
• If you’re unsure about a job posting or recruiter, verify it on our Careers page.
  
  

If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense pleasecontact us. Your security and trust matter to us.