Channel Account Manager

Lucen Software; Austin (TX); Sur place; USD 85 000 - 120 000; Plein temps

Résumé du poste

Lucen Software in Austin, TX is expanding its reseller channel and seeks a Channel Account Manager to own partner relationships and drive growth through the network.

You will manage new business, expansions, and renewals via partners, co-sell on opportunities, train and enable resellers, and serve as the primary contact for queries while feeding feedback to product and sales teams to improve the partner experience.

Qualifications

• 3–5 years in SaaS channel/partner management with a proven revenue track record.
• Comfortable handling pricing, renewals, and contract terms with partners.
• Strong communication and relationship-building skills with reseller networks.

Responsabilités

• Own reseller accounts with targets for new business, expansions, and renewals.
• Build relationships with reseller partners through regular check-ins and QBRs.
• Co-sell on larger opportunities and identify upsell within each partner's base.
• Serve as the primary contact for reseller queries and escalations.
• Enable partners by creating training materials and onboarding sessions.
• Surface friction points and feed product and process feedback to internal teams.
• Collaborate with Sales, CS, and Product on reseller experience.

Connaissances

SaaS

Channel/Partner management

Revenue targets

Relationship building

Negotiation

Communication

Technical fluency

Description du poste

Lucen Software (formerly Office Timeline) is a Microsoft-native clarity platform that helps organizations transform complex work into clear, actionable insight. Working directly within the Microsoft 365 ecosystem, Lucen brings planning, tracking, and communication together to enable teams to create executive-ready visuals and updates from their existing data. Trusted by over 80% of the Fortune 500, Lucen helps teams align faster, collaborate more effectively, and make decisions with confidence.

About the role

As we scale our reseller channel, we're hiring a dedicated Channel Account Manager to own these relationships and drive growth through our partner network.

This role sits in Sales. You will carry a quota covering new business, expansions, and renewals through the reseller channel.

What you'll do

• Own reseller accounts with full accountability for new sales, expansion, and renewal targets
• Build and maintain strong relationships with reseller partners — regular check-ins, QBRs, and proactive outreach so you're never caught off guard
• Co-sell on larger opportunities and actively identify upsell and cross-sell potential within each partner's customer base
• Be the primary point of contact for reseller queries and escalations — and know when to loop in the right people fast
• Enable resellers to sell and support Lucen independently — build training materials, run onboarding sessions, and ensure partners can quote and close confidently without hand-holding
• Be the internal voice of the reseller — surface friction points, feed product and process feedback to the right teams, and flag churn risk early
• Collaborate with Sales, CS, and Product on anything that impacts the reseller experience

Who you are

• 3–5 years of experience in SaaS in a channel, partner, or reseller account management role — with a track record of hitting revenue targets
• Comfortable owning a number — new business, renewals, and expansions through partners
• Relationship-first — you build genuine trust and know the best way to drive revenue is to make partners feel like real partners, not ticket numbers
• Proactive by default — you identify risk and opportunity before they become obvious
• Comfortable with commercial conversations: pricing, renewals, contract terms, and negotiation
• Strong communicator — clear in writing, confident on calls, good at reading the room
• Enough technical fluency to handle onboarding questions and upscale intelligently
• Experience working with resellers or distributors (e.g. SHI, Insight, CDW or similar) is a strong plus