CHANGE MANAGER L3

Wipro Technologies; Ashburn (VA); On-site; USD 60,000 - 135,000; Full time

Benefits offered by this job

Medical & Dental Benefits

Paid Time Off (PTO)

Disability Insurance

Leave options (paid & unpaid)

Job summary

Wipro Limited is seeking a Change Analyst to coordinate and execute change initiatives in line with organizational goals. The role requires strong analytical, communication, and problem-solving skills to drive improvements in change management.

The ideal candidate collaborates with cross-functional teams to assess impact, manage risks, and ensure changes are approved and communicated with minimal disruption. ITIL experience is preferred and global stakeholder engagement is expected.

Qualifications

• ITIL Change Mgmt experience (5–8 years)
• Experience with project management or related execution roles
• Experience with ticketing systems and change management tools
• Experience working with multicultural teams in diverse locations

Responsibilities

• Coordinate change requests, ensure proper recording, categorization and prioritization
• Assess impact, risk and scope with technical teams and formulate implementation plans
• Communicate changes clearly to all stakeholders and provide training materials if needed
• Document processes, standards and guidelines; identify inefficiencies and drive improvements
• Monitor change outcomes, track status and present insights to leadership
• Demonstrate IT/technical and analytical skills and ability to convey complex concepts to non-technical audiences

Skills

ITIL Change Mgmt

Tools

Ticketing Systems

Job description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

The Change Analyst is responsible for coordinating and executing change initiatives in alignment with organizational objectives. They collaborate with cross-functional stakeholders to ensure changes are properly assessed, approved, communicated, and implemented with minimal disruption. This role requires strong analytical, communication, and problem-solving skills to drive improvements and uphold best practices in change management processes.

Essential Functions

• Change Request Coordination:
  • Act as the primary contact for change requests, ensuring they are accurately recorded, categorized, and prioritized.
  • Collaborate with teams to investigate the impact, risk, and scope of each change request.
  • Facilitate approval workflows with relevant stakeholders and leadership.
• Impact & Risk Assessment:
  • Evaluate potential implications of each change on existing processes, systems, and resources.
  • Work closely with technical teams to develop and review change impact models and implementation plans.
  • Recommend mitigation strategies to address identified risks.
• Communication & Stakeholder Engagement:
  • Maintain clear and timely communication channels with all impacted parties.
  • Create and distribute communications about upcoming changes, ensuring stakeholders have sufficient knowledge and preparation.
  • Provide training materials or sessions as needed to support user adoption.
• Process Documentation & Continuous Improvement:
  • Document and maintain change management processes, standards, and guidelines.
  • Identify process inefficiencies and collaborate with team members to introduce improvements.
  • Participate in post-change reviews to capture lessons learned and best practices.
• Monitoring & Reporting:
  • Track and report on the status and effectiveness of changes, highlighting successes and identifying improvement areas.
  • Develop metrics to measure change management outcomes and present insights to leadership.
• Technical & Analytical Skills:
  • General understanding of IT systems, infrastructure, and service management frameworks (e.g., ITIL).
  • Ability to assess risk and impacts in a complex environment.
  • Proficient in data analysis tools (spreadsheets, project management applications, etc.).
  • Communication & Interpersonal Skills:
    • Strong verbal and written communication skills for engaging with diverse stakeholders.
    • Ability to convey technical concepts to both technical and non-technical audiences.
    • Effective facilitation, collaboration, and negotiation skills.

  Preferred Qualifications

  • Familiarity with ITIL or other IT service management frameworks/certifications.
  • Previous experience in project management or related execution roles.
  • Experience with ticketing systems and change management tools.
  • Experienceworking with multicultural teams in diverse geographic locations preferred
  • Strong customer service, analytical, research, interpersonal and problem solving skills required
  • Technical expertise in Infrastructure Management is preferred
  • Large Scale Operational Command Center experience and/or IT Service Desk experiences a plus
  • Service Now, Business Analytics and Tableau reporting experience
  • GenAI and AI Prompt Engineering skill and experiences a plus.

  Mandatory Skills: ITIL Change Mgmt.Experience: 5-8 Years.The expected compensation for this role ranges from $60,000 to $135,000 .Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

  Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

  Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

  We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

  Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

  Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.