Change Manager

Wiley; United States; On-site; USD 89,000 - 128,000; Full time

Job summary

Wiley seeks a Change Manager to join the Delivery and Change Excellence function. This hands-on role supports adoption of change across large transformation programs, partnering with senior sponsors and project teams to drive value and readiness.

You will measure adoption, communicate clearly, and responsibly apply AI tools to enhance change activities. The successful candidate has approximately ten years in change management, a track record of measurable outcomes, and strong communication

Qualifications

• Around ten years of change management experience across programs with global stakeholders.
• Track record of delivering clear, measurable change outcomes with concrete actions and results.
• Experience measuring change adoption beyond training completion.
• Comfortable using AI as part of daily change management practice.
• Strong written and verbal communication; experience working with senior sponsors.

Responsibilities

• Lead change management on large transformation programs with project teams.
• Identify and address people impacts and readiness for go-live.
• Partner with senior sponsors to focus on sponsorship activities that drive results.
• Develop practical, adaptable change plans as priorities evolve.
• Use qualitative and quantitative measures to demonstrate adoption, progress and value.
• Communicate clearly to all audiences, from end users to executives.
• Use AI tools to support change activities in line with team practice.

Skills

Change management

Measurable outcomes

AI in change

Communication

Senior sponsor work

Education

Prosci/APMG certification

Tools

AI tools

Job description

Job Description

We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what’s possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what’s next to power infinite possibilities for our customers, colleagues and society at large.

About The Role

We're hiring a Change Manager to join Wiley's Delivery and Change Excellence function, reporting to the Director of Change Management. This is a hands‑on role. You won't be leading a team. You will be working directly on the programs that matter most to Wiley, partnering with senior sponsors, project leads and colleagues across the business to support successful adoption of change.

Job Responsibilities

• Lead change management on large transformation programs, working directly with project and/or program teams to identify and address the people impacts of change.
• Build a clear picture of who is affected by a change, how, and what they will need to be ready for go‑live.
• Partner with senior sponsors to help them focus on the sponsorship activities that make the biggest difference.
• Develop practical change plans that can adapt to evolving needs and changing circumstances. Adapt your approach as business priorities, stakeholder needs and program requirements evolve.
• Assess whether new ways of working are being adopted in practice, rather than relying solely on training completion metrics. Use qualitative and quantitative measures to demonstrate adoption, progress, impact and value.
• Communicate clearly and succinctly at all levels. Communicate in a clear, straightforward way and make complex change understandable for different audiences. Work with leaders, managers and end users to deliver clear, timely and effective communication.
• Use AI tools appropriately to support change management activities and the people we support through change. AI is already part of how we work, and we expect the successful candidate to use it in ways that align with team practice.

Required Qualifications

• Around ten years of change management experience on programs affecting a large number of global stakeholders.
• A track record of delivering clear, measurable change outcomes. Able to describe specific situations, the actions you took and the outcomes achieved, rather than relying only on methodology or theory.
• Experience measuring change adoption beyond training completion.
• Be comfortable using AI as part of your day‑to‑day change management practice. We already use AI as part of our team’s working practices and are looking for someone who is comfortable doing the same.
• Strong written and verbal communication. Comfortable writing for all audiences, from end users to executive sponsors. Experience working closely with senior sponsors

Preferred Qualifications

• Prosci, APMG or equivalent change management certification.
• Experience of change management within a global, matrixed organization.
• Already using AI tools in your own change management practice, with practical examples of how they have improved the way you work.
• Experience of working alongside Program and Project Management, Learning, Operational Excellence and Portfolio Management Office functions.

We power infinite possibilities.

For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing—creating impact that reaches everywhere.

We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives.

Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything.

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact [e-mail] for assistance.

We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well‑being of all employees. We offer meeting‑free Friday afternoons allowing more time for heads‑down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow.

We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles in the United Kingdom, Canada, USA, Austria, Czechia, Denmark, France, Greece, Italy, Netherlands, Romania, or Spain. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non‑discriminatory factors, including but not limited to, geographic location, skills, and competencies.

Salary Range

89,100.00 USD to 127,700.00 USD