Change Manager
ucumberlands
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Job summary
Cumberlands is seeking a Change Management and Project Management Support professional to help drive adoption of new systems and processes. You will develop communications, training materials, and user documentation, coordinating with IT and business stakeholders to ensure successful implementation.
Responsibilities include creating training content, delivering sessions (in person and via Teams), and maintaining knowledge resources.
Qualifications
- Bachelor degree in a related field preferred.
- Two to four years of experience in change management, training, communications, or project coordination.
- Experience supporting IT implementations or business process improvements preferred.
- Experience creating instructional content or facilitating training is highly desirable.
- Familiarity with Microsoft 365 apps and digital learning tools.
Responsibilities
- Assist with change management strategies, communications, training, and adoption approaches.
- Evaluate adoption risks and develop solutions in collaboration with sponsors and leadership.
- Develop and maintain change management plans and stakeholder activities.
- Monitor adoption and collect feedback to improve user experience.
- Coordinate and manage projects, ensuring deliverables and timelines are met.
- Support project planning, documentation, risk tracking, and stakeholder communication.
- Create clear communications about upcoming system changes and publish FAQs.
- Develop end-user training materials and deliver both in-person and virtual sessions.
- Create knowledge base articles and training content for the organization.
Skills
Education
Tools
Job description
Get Set for Cumberlands!
Join our team of student-focused individuals working together in order to encourage intellectual and spiritual growth, leadership and service.
CURRENT STUDENT or EMPLOYEE? Please log into Workday and use the Career Tile to find and apply to jobs from our internal career sites.
The Change Manager supports the successful adoption of organizational and technology changes by developing communications, training materials, user documentation, and knowledge resources. Working under the direction of the Director of Project Management for Information Technology, this role helps employees and students understand, prepare for, and successfully adopt new processes, systems, and technologies.
The coordinator serves as a key resource in ensuring stakeholders receive timely communications, accessible training, and ongoing support throughout the change lifecycle. Depending on organizational priorities and workload, this position may also be assigned to coordinate or manage small to medium-sized projects under the direction of the Director of Project Management for Information Technology.
- Assess the organizational impact and readiness of assigned initiatives and determine appropriate change management strategies, including stakeholder engagement, communication, training, and adoption approaches
- Evaluate change adoption risks, stakeholder concerns, and implementation challenges; develop and recommend solutions or modifications to project and change strategies, with recommendations relied upon by project sponsors and leadership.
- Develop and maintain change management plans, communication schedules, and stakeholder engagement activities.
- Monitor change adoption and collect feedback to improve user experience.
- Track change management deliverables and report progress.
- Coordinate and manage assigned projects, ensuring deliverables, timelines, and project objectives are achieved.
- Assist with project planning, scheduling, documentation, risk tracking, and stakeholder communication.
- Collaborate with project sponsors, business stakeholders, and technical teams to support successful project delivery.
- Maintain project documentation and provide status updates to leadership.
- Develop clear, user-friendly communications regarding upcoming system and process changes.
- Create announcements, newsletters, FAQs, and other communication materials.
- Ensure messaging is consistent across departments and communication channels.
- Develop end-user training materials, job aids, quick reference guides, and instructional documentation.
- Deliver instructor-led training sessions both in person and virtually using Microsoft Teams or similar platforms.
- Coordinate training schedules and maintain attendance records when appropriate.
- Evaluate training effectiveness and recommend improvements.
- Create and maintain knowledge base articles and Help Desk support documentation.
- Record software demonstrations, process walkthroughs, and instructional videos.
- Publish instructional videos and training content through the organization's YouTube channel and other designated knowledge repositories.
- Ensure documentation remains current following system updates or process changes.
- Work closely with project managers, business analysts, IT staff, department leaders, and Help Desk personnel.
- Participate in project meetings to understand upcoming changes and prepare adoption resources.
- Support continuous improvement of change management and project management practices, processes, and templates.
- Bachelor's degree in Business, Communications, Information Technology, Education, Organizational Development, or a related field preferred.
- Two to four years of experience supporting organizational change, training, communications, project coordination, or a related field.
- Experience supporting IT implementations or business process improvements preferred.
- Experience creating instructional content or facilitating training is highly desirable.
- Experience coordinating or supporting projects is preferred.
- Understanding of organizational change management principles (Prosci knowledge is a plus).
- Knowledge of basic project management principles and practices.
- Excellent written and verbal communication skills.
- Strong presentation and facilitation abilities.
- Ability to create engaging documentation and training materials.
- Experience recording instructional videos and creating digital learning content.
- Proficiency with Microsoft 365 applications, including Teams, SharePoint, PowerPoint, Word, Forms, and Excel.
- Experience using YouTube to publish instructional videos and familiarity with Camtasia, ScreenPal or similar screen recording software.
- Experience using knowledge management or Help Desk platforms (e.g., ServiceNow, Freshservice, Jira Servi
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