Change Management Specialist

accenturefederalservices; Chantilly (VA); Sur place; USD 140 000 - 180 000; Plein temps

Résumé du poste

Accenture Federal Services in Chantilly, VA seeks a Change Management Lead to drive user adoption and organizational transformation as the AI platform scales across federal environments. You will develop and execute comprehensive change strategies, minimize resistance, and maximize engagement across stakeholders.

You will design training, build communication plans, and establish adoption metrics while coordinating with Product Management to align with release schedules.

Qualifications

• Bachelor's degree required.
• 8 years of experience in change management or related fields.
• Expertise in change management methodologies and training development.
• Experience in enterprise-level change initiatives.
• Strong communication and stakeholder engagement skills.
• Experience with federal enterprise environments is a plus.

Responsabilités

• Develop and execute enterprise-level change management strategies for AI platform adoption.
• Conduct change impact assessments identifying stakeholders, processes, and systems.
• Analyze readiness and address resistance, capability gaps, and cultural barriers.
• Design and deliver end-user training programs including workshops and virtual sessions.
• Plan roadshows and stakeholder engagement activities to build awareness.
• Create communication plans and training materials for diverse learners.
• Facilitate workshops to gather requirements and co-create adoption strategies.
• Build change champion networks to drive grassroots adoption.
• Establish adoption metrics and feedback mechanisms to measure success.
• Coordinate with Product Management to align change activities with releases.
• Gather feedback and lessons learned to inform product improvements.

Connaissances

Change management

Stakeholder engagement

Training development

Enterprise-grade strategies

Facilitation

Formation

Bachelor's degree

Description du poste

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.

Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.

Join us to drive positive, lasting change that moves missions and the government forward!

Who you'll be

In your role as Change Management Lead, you will drive user adoption and organizational transformation as our AI platform scales across federal enterprise environments. You will develop and execute comprehensive change management strategies that minimize resistance, maximize engagement, and ensure successful adoption of AI-powered capabilities across diverse stakeholder groups.

What you'll do

• Develop and execute enterprise-level change management strategies supporting AI platform adoption across federal agencies and security domains.
• Conduct change impact assessments identifying affected stakeholders, processes, systems, and organizational structures.
• Analyze organizational readiness and develop mitigation strategies addressing resistance, capability gaps, and cultural barriers.
• Design and deliver end user training programs, including hands-on workshops, virtual sessions, and self-paced learning materials.
• Plan and execute roadshows, demonstration events, and stakeholder engagement activities building awareness and excitement for AI capabilities.
• Create communication plans ensuring stakeholders receive timely, relevant information throughout the change journey.
• Develop training materials including user guides, quick reference cards, video tutorials, and job aids supporting diverse learning styles.
• Facilitate workshops with stakeholders to gather requirements, address concerns, and co-create adoption strategies.
• Build change champion networks identifying and empowering advocates who drive grassroots adoption within their organizations.
• Establish adoption metrics and feedback mechanisms measuring user engagement, satisfaction, and proficiency.
• Conduct stakeholder analysis identifying key influencers, decision-makers, and user communities requiring targeted engagement.
• Develop role-based training curriculum addressing specific needs of different user personas and job functions.
• Support organizational change initiatives by coaching leadership, facilitating decision-making, and removing adoption barriers.
• Coordinate with Product Management and development teams ensuring change activities align with release schedules and feature rollouts.
• Gather user feedback and lessons learned informing product improvements and future change strategies.
• Scale change management practices across enterprise environments ensuring consistency while adapting to organizational contexts.
• Monitor adoption progress and adjust strategies based on metrics, feedback, and emerging challenges.
• Document change management processes, best practices, and lessons learned supporting continuous improvement and knowledge transfer.

What you'll need

• Bachelor's degree required.
• 8 years of experience in change management or related fields.
• Expertise in change management methodologies, stakeholder engagement, and training development.
• Proven ability to develop and execute change management strategies at an enterprise level.
• Experience conducting change impact assessments and analyzing organizational readiness.
• Strong communication skills with experience in developing comprehensive communication plans.
• Ability to design and deliver a variety of training programs and materials.
• Experience working in federal enterprise environments, including both Classified and Unclassified settings.
• Excellent facilitation skills and experience in building change champion networks.
• Strong strategic planning and project management skills.
• Experience collaborating with cross-functional teams including Product Management, Business Analysts, and executive leadership.
• Ability to adjust strategies based on metrics, feedback, and emerging challenges.

Security Clearance

Active Secret, Top Secret, TS/SCI, or TS/SCI with Polygraph clearance required, depending on position

Compensation

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia . The base pay range for this position in these locatio