Change Management Lead

C5i; Seattle (WA); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Equal opportunity employer

Job summary

C5i is seeking a Change Management Lead to drive the redesigned marketing investment operating model across all layers. This role owns readiness criteria, evidence collection, readiness assessment, and go/no-go recommendations to programme governance.

The successful candidate will lead change strategy, stakeholder readiness, communications, enablement, and adoption tracking, ensuring clear governance and escalation paths across internal and external user groups.

Qualifications

• Experience leading change on operating-model redesigns or business transformations.
• Delivered a go/no-go readiness recommendation for major releases.
• Experience across multi-region deployments and partner-facing populations.

Responsibilities

• Design and execute an integrated change strategy across all operating layers.
• Define readiness criteria and conduct formal readiness assessments ahead of the R1 launch.
• Validate that data, language, and workflows are understandable in real operating conditions.

Skills

Change management

Stakeholder management

Adoption metrics

Multi-region deployment

Job description

C5i is a pure-play AI & Analytics provider combining human perspective with AI technology to deliver trustworthy intelligence. Serving Fortune 500 enterprises across TMT, Pharma, CPG, Retail, and Banking sectors, C5i is recognized by Gartner and Forrester for its Analytics & AI capabilities. Global offices across the United States, Canada, United Kingdom, UAE, and India.

Role Overview

We are looking for a Change Management Lead to make the redesigned marketing investment operating model understandable, usable, supported, and measurable across all operating layers — before and after R1 launch. This is a business transformation role, not a communications or PMO administration position. The successful candidate will own readiness criteria, evidence collection, readiness assessment, and the go/no-go recommendation to programme governance.

Key Responsibilities

Change Strategy & Stakeholder Readiness

• Design and execute an integrated change strategy covering all operating layers impacted by the marketing investment model redesign
• Own readiness criteria definition, evidence collection, and formal readiness assessment ahead of R1 launch
• Validate that the minimum data ask, front door, language, and workflow are understandable in real operating conditions — including partner-facing populations

Communications & Enablement

• Design and deliver communications aligned to the canonical Plan → PO → outcome model; ensure no legacy documentation contradicts the target state at launch
• Coordinate training and enablement across internal and external user groups; prepare users for state transitions, evidence requirements, and KPI definitions
• Equip teams with clear escalation paths for incomplete, delayed, or contested data so ambiguity does not stall the operating process

Adoption Tracking & Governance

• Track and report adoption metrics post-launch; escalation risks and issues to programme governance with evidence-based recommendations
• Prepare reporting consumers for certified measures and clarify scope and limitations of the external PMEI feed
• Surface unresolved decisions explicitly rather than absorbing ambiguity into communications or training materials

Decision Rights

• In scope — own without escalation: readiness criteria, evidence collection framework, readiness assessment, go/no-go recommendation, change-impact assessment, and intervention design
• Out of scope — requires escalation: business policy, product scope, security policy, funding rules, and technical architecture

What Good Looks Like in This Role

• Runs pre-launch validation with representative users — not only internal teams — and feeds findings back into design before R1
• Aligns all role guidance, process maps, training content, and communications to the canonical model; eliminates contradictory legacy documentation before go-live
• Moves comfortably between executive steering-committee presentations and frontline SOP-level workflow review in the same programme week
• Builds readiness assessments on observable evidence, not perception; issues a formal recommendation with documented rationale
• Names open decisions in stakeholder communications rather than glossing over them; tracks resolution to closure

Qualifications & Skills

Must Have

• Experience owning change on an operating-model redesign or business transformation programme.
• Owned a go/no-go readiness recommendation for a major release or deployment wave
• Multi-region or multi-market deployment experience where local operating variance required adaptation of the change approach
• Stakeholder management across partner- and agency-facing populations, not only internal staff
• Fluency with adoption measurement: KPI definition, evidence frameworks, adoption tracking and reporting

Preferred

• Background in marketing operations, marketing investment management, media planning, or spend-governance domains (PO workflow, procurement-to-pay, planning-to-actuals)
• Experience on programmes with a data-certification, reporting-migration, or finance-adjacent process component
• Prosci / ADKAR or CCMP certification; prior consulting or professional-services background with in-house deployment accountability

C5i is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, sexual orientation, age, marital status, disability, gender identity, etc. If you have a disability or special need that requires accommodation, please keep us informed about the same at the hiring stages for us to factor necessary accommodations.