Change Management Consultant Business Process Improvement

Blue Star Partners LLC; Columbus (OH); On-site; USD 100,000 - 125,000; Full time

Job summary

An established industry player is seeking a Business Process Improvement / Change Management Consultant to optimize real estate services. This role involves driving transformation, enhancing facilities management, and fostering a culture of continuous improvement. The ideal candidate will leverage their expertise in business process improvement and change management to develop strategies that align people, processes, and technology. With a focus on collaboration and training, you will play a pivotal role in ensuring operational excellence. If you are passionate about making impactful changes in a dynamic environment, this opportunity is perfect for you.

Qualifications

• Experience in process mapping and implementing improvements.
• Proven change management and consultative skills required.

Responsibilities

• Guide real estate services and drive process improvements.
• Lead change management initiatives and enhance facilities management.

Skills

Business Process Improvement

Change Management

Consultative Skills

Technology Integration

Communication Skills

Project Management

Leadership and Organizational Skills

Experience in Real Estate

Education

Bachelor’s Degree in Business Administration

Relevant certifications in real estate or facilities management

Job description

Job Title: Business Process Improvement / Change Management Consultant
Location: Candidates must be in Illinois, Indiana, Kentucky, Maryland, Ohio, Pennsylvania, or Virginia
Remote: Yes, but with occasional travel to Columbus, OH and Merrillville, IN, approximately once a month.
Period: 01/6/2025 – 3/31/2026 (with strong likelihood of extension through end of year)
Hours/Week: 40 hours
Rate: $85 – $100/hour based on experience
Contract Type: W-2 only, no visa sponsorships or subcontracting

Scope of Services:

The Business Process Improvement / Change Management Consultant will be responsible for optimizing the Real Estate Services function, focusing on the integration of people, processes, and technology. The consultant will play a key role in driving transformation, supporting business process improvement initiatives, and enhancing facilities management operations. This role will also include designing organization structures, documenting critical processes, and fostering a culture of continuous improvement. The ideal candidate will have expertise in business process improvement, change management, and a strong understanding of how to develop and execute strategies for people, process, and technology alignment.

Role, Responsibilities & Deliverables:

• Real Estate Services Strategy: Guide the real estate services function by driving process improvements, enhancing facilities management practices, and supporting business transformation initiatives.
• Process Improvement: I dentify and implement business process improvements, ensuring alignment with the organization’s goals. Focus on optimizing workflows, eliminating inefficiencies, and implementing best practices in real estate services.
• Facilities Management: Streamline and enhance facilities management operations, supporting the development of efficient processes for property management, maintenance, and related services.
• People and Process Transformation: Lead change management initiatives by working with teams to develop and implement strategies for improving people, processes, and technology integration in real estate services.
• Business Process Mapping: Collaborate with stakeholders to map existing business processes, define roles and responsibilities, and develop clear, actionable procedures that support the organization’s goals.
• Cross-Functional Collaboration: Partner with various teams, including operations, finance, and IT, to align strategies and processes that support overall business objectives.
• Training and Development: Develop and execute training programs to ensure employees are equipped with the knowledge and skills needed to implement and sustain improvements in real estate services.
**• Reporting & Documentation: **Maintain accurate documentation on project progress, milestones, and outcomes. Prepare reports and presentations for leadership to ensure transparency and alignment on progress.
• Team Building and Leadership Development: Plan and conduct team-building activities, leadership training, and team development initiatives to reinforce culture and core value behaviors.
• Organizational Transition: Support the transition to a consistent delivery model, moving away from CDC service providers, and aligning business processes with guiding principles.
• Performance Metrics and Monitoring: Develop and implement a balanced scorecard approach for tracking performance across financial, customer, internal business processes, employee learning, and growth.
• Customer Satisfaction: Develop and conduct customer satisfaction surveys to assess service quality and identify opportunities for improvement.

Required Skills and Experience:

• Business Process Improvement: Demonstrated experience in process mapping, identifying inefficiencies, and implementing process improvements to optimize operations. Examples will be required.

• Change Management: Proven experience in leading people and process transformation efforts, ensuring successful implementation of new processes and systems.
• Consultative Skills: Ability to work effectively with stakeholders across various functions to understand business needs and develop solutions aligned with strategic goals.
• Technology Integration: Experience with integrating people, processes, and technology to enhance operational performance.
• Communication Skills: Strong verbal and written communication skills with the ability to present complex information to both technical and non-technical stakeholders.
• Project Management: Proven experience managing projects with cross-functional teams, delivering results on time and within scope.
• Leadership and Organizational Skills: Ability to lead cross-functional teams, drive change, and manage multiple priorities effectively.
• Experience in Real Estate: Experience in real estate services is a plus but not required.

Education & Certifications:

• Bachelor’s Degree in Business Administration, Facilities Management, Real Estate, or a related field, or equivalent work experience.
• Relevant certifications in real estate services, facilities management, or change management (e.g., LEED, Six Sigma, PMP) are a plus.