Change Management Consultant

VIVA USA Inc; Washington (District of Columbia); On-site; USD 120,000 - 150,000; Full time

Job summary

VIVA USA Inc. seeks an experienced DevOps Engineer (OCM Specialist) to lead change management for the Business and Technology Modernization program. You will develop change strategies to promote Agile adoption and coach leadership and teams through transitions.

Responsibilities include assessing readiness, engaging stakeholders, designing communications and trainings, and measuring adoption. This role requires strong change management credentials and agile transformation experience, onsite in

Qualifications

• At least 5 years of organizational change management experience.
• Change management certification (e.g., Prosci) strongly preferred.
• Understanding of Agile frameworks (Scrum, SAFe, Kanban) and cultural shifts for adoption.
• Experience conducting change impact, stakeholder, and readiness assessments.
• Ability to develop and execute change management plans including strategy, stakeholder engagement, communications, training, and resistance management.
• Excellent communication and influencing skills for diverse audiences.
• Strong stakeholder management skills across organizational levels.
• Government or highly regulated industry experience preferred.

Responsibilities

• Develop and execute comprehensive change management strategy including impact assessments, readiness assessments, stakeholder engagement plans, and adoption roadmap aligned with Agile transformation milestones.
• Design and implement communication and training strategies to build awareness, understanding, and capability across executives, managers, teams, and support functions.
• Identify and manage resistance by addressing barriers and objections through targeted interventions and coaching.
• Measure and report on change effectiveness using adoption metrics and readiness scores.
• Partner with Agile Program Manager, Agile Coaches, and other change leaders to support culture transformation from traditional to Agile mindsets.

Skills

Change management experience

Communication

Stakeholder management

Agile principles understanding

Change management certification

Regulated industry experience

Education

Bachelor's degree in related field

Tools

Jira

Confluence

Job description

The DevOps Engineer (specifically Organization Change Management (OCM) Specialist) is responsible for leading change management activities supporting the Business and Technology Modernization program. This role will develop and execute change strategies to ensure successful adoption of Agile practices, mindsets, and behaviors across the organization. The OCM Specialist shall work closely with the Agile Program Manager, Agile Coaches, leadership, and impacted teams to assess change readiness, identify resistance, engage stakeholders, and implement communication and training strategies that drive sustainable organizational change. The OCM Specialist brings proven OCM methodologies and has experience in technology or Agile transformations.

REQUIREMENTS

The candidate shall also demonstrate the below knowledge and experience:

Required Qualifications

• At least five (5) years of experience in organizational change management, preferably supporting technology transformations or Agile/digital transformations.
• Change management certification (e.g., Prosci Change Management Practitioner, CCMP, or similar) strongly preferred.
• Understanding of Agile principles, values, and frameworks (Scrum, SAFe, Kanban) and the cultural shifts required for successful adoption strongly preferred.
• Experience conducting change impact assessments, stakeholder analyses, and readiness assessments.
• Demonstrated ability to develop and execute change management plans including strategy, stakeholder engagement, communications, training, and resistance management.
• Excellent communication and influencing skills with ability to craft compelling messages and materials for diverse audiences.
• Strong stakeholder management skills with ability to build relationships and credibility at all organizational levels.
• Government or highly regulated industry experience preferred.

Knowledge/Skill Requirements

Bachelor’s degree in Communications, Organizational Psychology, Business Administration / Management, Information Systems, Sociology, or a related field (or equivalent experience).

Preferred

• Familiarity with Atlassian Jira and Confluence.
• Federal government experience is preferred.

Key Outcomes

• Develop and execute comprehensive change management strategy including impact assessments, readiness assessments, stakeholder engagement plans, and adoption roadmap aligned with Agile transformation milestones.
• Design and implement communication and training strategies to build awareness, understanding, and capability across all stakeholder groups (executives, managers, teams, and support functions).
• Identify and manage resistance by proactively addressing barriers, concerns, and objections through targeted interventions, coaching support, and reinforcement mechanisms.
• Measure and report on change effectiveness using adoption metrics, readiness scores, and feedback to track progress and adjust strategies.
• Partner with Agile Program Manager, Agile Coaches, and other change leaders to support organizational culture transformation from traditional to Agile mindsets, emphasizing collaboration, transparency, continuous improvement, and customer focus.

Notes

Onsite

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status