Change Management Communications Consultant

Guidehouse; Washington (District of Columbia); On-site; USD 74,000 - 124,000; Full time

Benefits offered by this job

Medical, Rx, Dental & Vision Insurance

401(k) Retirement Plan

Parental Leave and Adoption Assistance

Employee Referral Program

Job summary

Guidehouse Health is seeking a Strategic Change Communications Consultant to help federal agencies transform care delivery, technology, and operations. You will design multi-channel communications and work with executives, program leadership, and technical teams to align messaging with milestones.

This role emphasizes stakeholder engagement, adoption, and measurable readiness, with focus on workforce transformation and successful implementation of modernization initiatives.

Qualifications

• Bachelor's Degree; four (4) years of additional professional experience in lieu of Bachelor's
• Three or more years of experience in strategic communications, organizational change management, public affairs, or related fields
• Experience supporting modernization, digital transformation, technology implementation, or large-scale programs
• Strong writing, editing, and storytelling skills
• Ability to translate complex technical, operational, and organizational changes into clear communications for diverse audiences
• Experience developing executive communications and advising leadership on transformation strategies

Responsibilities

• Develop and execute integrated change communication strategies to support modernization and technology implementation
• Design messaging and channels to increase stakeholder readiness and user adoption
• Partner with change management, training, technical, and business teams to align communications with milestones
• Develop executive-level products including leadership messages, talking points, presentations, and toolkit materials
• Create communications across newsletters, readiness materials, FAQs, intranet content, and adoption campaigns
• Support stakeholder engagement planning, readiness discussions, and feedback-driven improvements
• Track communication deliverables and adoption metrics for continuous improvement
• Collaborate with executives, program leadership, trainers, and cross-functional teams

Skills

Strategic communications

Change management

Executive communications

Stakeholder engagement

Writing & storytelling

Multichannel campaigns

Education

Bachelor's degree

Job description

Job Family:Management ConsultingTravel Required:Up to 10%Clearance Required:Ability to Obtain Public TrustWhat You Will Do:A career within Guidehouse Health will provide you with the opportunity to help clients transform care delivery, technology, and operations through large-scale modernization initiatives. We partner with federal agencies and healthcare organizations to drive organizational change, accelerate adoption, and ensure stakeholders are prepared to successfully navigate evolving business processes, technologies, and ways of working.Our Strategic Change Communications Consultants help clients translate complex transformation efforts into actionable, audience-centered communications that build awareness, understanding, readiness, and adoption. Working closely with executives, program leadership, technical teams, and operational stakeholders, you will develop strategic communications that support workforce transformation, organizational readiness, and successful implementation of modernization initiatives.Specific responsibilities include:Strategic Change Communications and AdoptionDevelop and execute integrated change communication strategies that support large-scale modernization, transformation, and technology implementation efforts.Design communications approaches that increase awareness, stakeholder readiness, user adoption, and sustained behavioral change.Assess stakeholder impacts and communication needs across multiple audiences, tailoring messaging to address varying levels of technical knowledge, organizational influence, and change readiness.Partner with change management, training, technical, and business teams to align communications with implementation milestones and organizational readiness objectives.Develop communication plans that include stakeholder analysis, audience segmentation, key messages, communication channels, feedback mechanisms, risks, and success measures.Executive Communications and Strategic Advisory SupportServe as a trusted communications advisor to executive leaders, helping translate strategic priorities, decisions, and transformation objectives into impactful communications.Develop executive-level products, including leadership messages, talking points, presentations, briefing materials, leadership toolkits, and stakeholder engagement materials.Support executive visibility and sponsorship activities designed to reinforce organizational commitment, build confidence, and drive adoption across stakeholder groups.Anticipate stakeholder concerns and develop communication strategies that address resistance, uncertainty, and organizational impacts.Modernization Communications and Content DevelopmentTranslate complex technical concepts, system changes, business process redesigns, policy changes, and operational impacts into clear, audience-focused communications.Develop communication materials that explain:Role changes and workforce impactsNew technologies and system functionalityBusiness process changesBenefits realization and organizational outcomesImplementation timelines and readiness activitiesCreate high-quality communications products including newsletters, implementation updates, readiness materials, FAQs, leadership communications, presentations, intranet content, videos, job aids, toolkits, and adoption campaigns.Ensure all communications adhere to federal plain language, accessibility, and usability standards.Stakeholder Engagement and Change ReadinessSupport stakeholder engagement strategies that gather feedback, identify risks, and promote stakeholder buy-in throughout the transformation lifecycle.Facilitate communication planning sessions, stakeholder workshops, leadership briefings, and readiness discussions.Partner with business and operational leaders to understand organizational impacts and develop targeted communications that support transition activities.Monitor stakeholder sentiment and communication effectiveness, recommending adjustments to improve engagement and adoption outcomes.Program Support and MeasurementTrack communication activities, deliverables, stakeholder engagement efforts, and adoption metrics.Develop reports and dashboards that communicate change readiness, communication effectiveness, stakeholder feedback, and adoption progress.Leverage quantitative and qualitative data to evaluate communication effectiveness and recommend continuous improvement strategies.Team Collaboration and Practice DevelopmentContribute to a collaborative, high-performing consulting team by supporting business development growth, internal Guidehouse initiatives, and mentoring junior team members, as appropriate.What You Will Need:Must be able to OBTAIN and MAINTAIN a Federal or DoD \"PUBLIC TRUST\"; candidates must obtain approved adjudication of their PUBLIC TRUST prior to onboarding with GuidehouseBachelor's Degree; FOUR (4) years of additional professional experience in lieu of Bachelor'sMinimum of THREE (3) years of experience in strategic communications, organizational change management, change communications, public affairs, communications consulting, public relations, or related fields.Experience supporting modernization, digital transformation, technology implementation, organizational change, or large-scale program initiatives.Demonstrated ability to translate complex technical, operational, and organizational changes into clear, compelling communications for diverse stakeholder audiences.Experience developing executive communications and advising leadership on communication strategies related to transformation initiatives.Experience supporting stakeholder engagement, workforce transition, organizational readiness, adoption, and change management activities.Strong writing, editing, presentation development, and storytelling skills.Experience developing multi-channel communication campaigns and adoption-focused communications products.Ability to collaborate effectively with executives, technical teams, program leadership, trainers, and cross-functional stakeholder groups.Due to contract requirements, US Citizenship restrictions applyCurrently reside in the contiguous United StatesWhat Would Be Nice To Have:Experience supporting Department of Veterans Affairs modernization programs or other federal transformation initiatives.Experience applying Prosci, ADKAR, Kotter, or other organizational change management frameworks.Experience supporting system implementations, digital health modernization, enterprise technology deployments, or operational transformations.Familiarity with organizational readiness assessments, stakeholder impact assessments, and adoption measurement.Knowledge of federal healthcare operations and healthcare technology environments.The annual salary range for this position is $74,000.00-$124,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.What We Offer:Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.Benefits include:Medical, Rx, Dental & Vision InsurancePersonal and Family Sick Time & Company Paid HolidaysPosition may be eligible for a discretionary variable incentive bonusParental Leave and Adoption Assistance401(k) Retirement PlanBasic Life & Supplemental LifeHealth Savings Account, Dental/Vision & Dependent Care Flexible Spending AccountsShort-Term & Long-Term DisabilityStudent Loan PayDownTuition Reimbursement, Personal Development & Learning OpportunitiesSkills Development & CertificationsEmployee Referral ProgramCorporate Sponsored Events & Community OutreachEmergency Back-Up Childcare ProgramMobility StipendAbout GuidehouseGuidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [e-mail]. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact [e-mail]. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.