Change Management Analyst

ECS Corporate Services; Fairfax (VA); Remote; USD 120,000 - 140,000; Full time

Job summary

Everforth ECS is seeking a Change Management Analyst to work remotely. The role supports client adoption, communications, and operational readiness for a federal financial tool, coordinating with tool users, federal IT PMs, and SMEs.

The ideal candidate combines strong change-management and stakeholder-engagement skills with familiarity with federal financial operations, enterprise systems, and user-centered service delivery.

Qualifications

• Bachelor's degree required.
• 7+ years of consulting experience preferred.
• Experience in change-management planning and stakeholder engagement.
• Ability to translate complex concepts into clear user guidance.
• Experience supporting adoption of enterprise systems or business processes.

Responsibilities

• Develop and execute user-adoption and change-management activities, including communications and training support.
• Serve as a central coordination point for tool users and SMEs; guide requests and tickets.
• Triage and route questions, issues, and enhancement requests; escalate as needed.
• Create and maintain SOPs, job aids, FAQs, and process maps.
• Document business processes with SMEs and translate into actionable guidance.
• Analyze feedback to identify adoption barriers and training needs.
• Prepare status updates, dashboards, and leadership summaries on progress.
• Facilitate working sessions and meetings; document decisions and actions.
• Ensure communications and documentation align with governance standards.

Skills

Change management

Stakeholder engagement

Organizational readiness

Strategic communications

Documentation

Education

Bachelor's degree

Tools

Jira

Confluence

SharePoint

Job description

Everforth ECS is seeking a Change Management Analyst to work remotely. The Change Management Analyst will support client adoption, communications, and operational readiness for a newly implemented federal financial tool. This role will serve as a primary coordination and enablement resource for tool users, federal IT PMs, and financial analyst subject-matter experts (SMEs). The analyst will translate user needs into clear communications, training materials, process documentation, and appropriately routed support requests. The role will help establish a consistent experience for users of this tool, reduce avoidable coordination burden on financial analyst team leads and SMEs, and ensure questions, enhancement requests, tickets, and approvals reach the appropriate owners. The ideal candidate combines strong change-management and stakeholder-engagement skills with familiarity with federal financial operations, enterprise systems, and user-centered service delivery.

Job Responsibilities

• Develop and execute user-adoption and change-management activities, including stakeholder communications, release communications, training support, office hours, onboarding materials, and user feedback mechanisms.
• Serve as a central point of coordination for tool users, helping them understand how to submit requests, open and track tickets, identify the appropriate SME or functional owner, and use established group mailboxes and support channels.
• Triage and route incoming questions, issues, enhancement requests, and requests for financial analyst support; maintain visibility into request status and identify matters requiring escalation to SMEs, team leads, product owners, or technical teams.
• Develop, maintain , and improve standard operating procedures, job aids, FAQs, process flows, decision trees, templates, and knowledge- base content supporting various users .
• Partner with financial analyst SMEs to document business processes, clarify roles and responsibilities, identify recurring user issues, and translate complex financial or system concepts into clear, actionable guidance.
• Analyze user feedback, support trends, ticket data, and stakeholder input to identify adoption barriers, training needs, process gaps, and opportunities to improve the user experience.
• Prepare concise status updates, dashboards, meeting materials, and leadership-ready summaries on adoption progress, stakeholder concerns, support demand, and outstanding actions.
• Facilitate working sessions, user forums, and stakeholder meetings as needed; document decisions, action items, and follow-up responsibilities.
• Ensure client-facing communications and documentation are accurate , timely , accessible, and aligned with established governance and communication standards.

Salary: $120,000 - $140,000

General Description of Benefits

• Must be a US Citizen.
• Must be able to obtain a Public Trust.
• A Bachelors degree in a relevant field.
• 7+ years of consulting experience
• Proven expertise in change management planning, stakeholder engagement, organizational readiness, and strategic communications.
• Demonstrated experience supporting adoption, communications, training, and/or operational readiness for a new business system, enterprise application, or process transformation.
• Experience developing clear, user-focused documentation, including standard operating procedures, job aids, FAQs, process maps, training materials, and stakeholder communications.
• Strong written and verbal communication skills, with the ability to translate complex business, technica l, or financial concepts for varied audiences.
• Experience using the following collaboration/work-management tools: Atlassian Suite (Jira/Confluence) and SharePoint.
• A b ility to work independently, exercise sound judgement, manage competing priorities, and build productive relationships across organizational levels.
• Experience supporting federal agencies (DHS preferred).