Change Delivery Manager (Change Management/ Enterprise Program Office)

Truist Financial Corporation; Charlotte (NC); On-site; USD 100,000 - 130,000; Full time

Job summary

A leading financial institution seeks a Change Delivery Manager to oversee complex projects aligned with strategic goals. This role requires expert project management skills, strong communication, and the ability to influence stakeholders. The ideal candidate will have substantial experience in project management and a solid understanding of business and technology integration.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Vacation

Sick Days

Qualifications

• 10-12 years of experience in consulting, project management, or process improvement roles.
• Advanced understanding of project management frameworks and methodologies.

Responsibilities

• Manages the intake, planning, and execution of assigned initiatives.
• Leads cross-functional teams to deliver project objectives.

Skills

Project Management

Communication

Problem Solving

Education

Bachelor’s degree in a business-related field

Tools

Microsoft Office

Job description

Language Fluency: English (Required)

Work Shift: 1st shift (United States of America)

Job Grade: 113

Please review the following job description:

The Change Delivery Manager (Change Management/Enterprise Program Office) will be responsible for delivering complex projects that support the overall enterprise strategic goals.

Provides oversight and project management leadership to cross-functional teams to execute on concurrent projects of large size and ensures standard project protocols are met.

This teammate possesses expert knowledge of the project management process and is skilled at managing complex projects which require considerable resources with high levels of stakeholder integration.

Plans and delivers projects in accordance with the Enterprise Program Office strategy and methodologies.

The Change Delivery Manager will plan and manage projects with a focus on meeting customer needs and satisfaction by managing project commitments and resolving ambiguity and issues. This includes communications with sponsors, stakeholders, and management (including senior leaders and executives). Interfaces with all areas affected by the project, including end users, business stakeholders, support functions, technology teams, and vendors.

Ensures adherence to quality standards and established policies and processes while managing the end-to-end project lifecycle activities, from scope definition to overall integrated planning, execution, and deployment readiness, including client and teammate needs.

Essential Duties and Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change over time.

1. Manages the intake, planning, business readiness, and execution of assigned initiatives.
2. Leads and influences cross-functional teams to effectively deliver project objectives, including communication and training plans.
3. Provides leadership in managing high-risk projects by facilitating project charter, vision/objectives, financials, scope, metrics, quality, schedule, resourcing, vendor management, dependencies, risks, status reporting, stakeholder engagement, business readiness, and organizational change management to deliver required objectives and value.
4. Manages projects throughout their lifecycle, evaluating progress and quality, managing issues, and taking corrective actions as necessary. Maintains project documentation with appropriate traceability and impact tracking.
5. Reviews processes or programs systematically to identify improvements based on cost/benefit analysis, client impact, or regulatory requirements. Identifies and implements best practices to reduce process variation and improve service quality and efficiency.
6. Establishes and maintains relationships with stakeholders to ensure coordination across teams and obtain leadership support and buy-in for delivery plans.
7. Serves as an individual contributor with ownership of multiple complex project portfolios, providing day-to-day leadership to internal and external resources, and reviewing their work, including performance reviews.
8. May manage a team, fostering a cohesive, inclusive, team-oriented culture aligned with Truist's purpose, mission, and values.

Required Qualifications

The following are the minimum qualifications required. Reasonable accommodations may be made for individuals with disabilities.

• Bachelor’s degree in a business-related field or equivalent education and training.
• 10-12 years of experience in consulting, project management, or process improvement roles.
• Advanced understanding of project management frameworks and ability to implement large-scale initiatives, bringing clarity to ambiguous assignments.
• Strong understanding of business and technology organizations, resources, priorities, and policies.
• Advanced knowledge of process improvement methodologies (e.g., Six Sigma).
• Experience with Waterfall and Agile methodologies.
• Knowledge of banking/investment platforms, products, services, operations, finance, and systems.
• Strong organizational skills and attention to detail.
• Excellent communication skills, both written and verbal, with the ability to influence and facilitate discussions with leadership.
• Ability to analyze complex problems, devise solutions, and make decisions under pressure.
• Willingness to learn and adapt to changing needs.
• Proficiency in Microsoft Office applications.
• Ability to travel as needed, including occasional overnight trips.

Preferred Qualifications

• Advanced degree in a relevant field (e.g., MBA).
• Project Management Professional (PMP) Certification.
• Process Improvement Certification (e.g., Six Sigma).

Benefits

All regular teammates working 20 hours or more per week are eligible for benefits, which may include medical, dental, vision, life insurance, disability, tax-advantaged savings accounts, and a 401(k) plan. Teammates receive a minimum of 10 days of vacation (prorated), 10 sick days, and paid holidays. Additional benefits vary by division and position. For more details, visit our Benefits site. Benefits may also include a pension plan, restricted stock units, and a deferred compensation plan, depending on the role and division.