Change Configuration Management Specialist

CACI; Washington (District of Columbia); On-site; Full time

Job summary

An established industry player is seeking a Change Configuration Management Specialist to support critical IT operations for the Department of Homeland Security. This role involves managing change processes, conducting risk assessments, and facilitating communication across various stakeholders to ensure seamless IT changes. The ideal candidate will thrive in a dynamic environment, possess strong communication and interpersonal skills, and have a solid foundation in change management principles. Join a team that values flexibility and offers competitive compensation and comprehensive benefits, while making a significant impact on national security initiatives.

Benefits

Healthcare

Wellness Programs

Financial Benefits

Retirement Plans

Family Support

Continuing Education

Time Off Benefits

Qualifications

• Ability to obtain DoD Security Clearance and DHS Entry On Duty.
• Familiarity with ITIL Change Management Framework and enterprise management tools.

Responsibilities

• Manage and document change processes, ensuring proper testing and implementation.
• Conduct operational risk assessments and develop change management strategies.
• Facilitate communications between DHS Headquarters and components.

Skills

Change Management

Communication Skills

Risk Assessment

Stakeholder Engagement

Project Management

Interpersonal Skills

Problem Solving

Education

Bachelor's Degree

High School Diploma/GED + 10 Years’ Experience

Associate Degree + 6 Years’ Experience

Tools

ServiceNow

SharePoint

Job description

Change Configuration Management Specialist

Job Category: Service Contract Act

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

The Opportunity:

CACI is seeking a Change Configuration Management Specialist to support the Department of Homeland Security (DHS) Office of the Chief Information Officer (OCIO) IT Operations (ITOPS) with change management of a critical wide-area network (WAN) supporting information sharing across DHS Components. This team ensures the integrity, security, and stability of designated DHS networks, and implements a structured Change Configuration Management (CCM) process to track, approve, and document system changes across the network. The ideal candidate will have DHS HQ and/or DHS Component experience, be adept at orchestrating complex IT changes, and excel in stakeholder communication.

Responsibilities:

The Change Configuration Management Specialist is responsible for ensuring that changes are properly documented, tested, and implemented without disruption to business operations and may be called upon to manage change coordination engineering activities/requirements for assigned components including new activities, updating the status of existing activities, modifying as needed for date changes, preparing briefings, participating in change control meetings and senior level briefings discussing high or significant outage impacts. Additionally, ensure change requests are reviewed, documented, and approved in accordance with DHS IT governance policies, ensure system configurations are properly tracked and maintained to prevent unauthorized or undocumented changes, conduct operational risk assessments and impact analysis before implementing changes, and ensure post-change validation and rollback procedures are in place to maintain system stability.

The Change Configuration Management Specialist is responsible for the planning and execution of all communications, organizational risk assessment, training, outreach, sponsorship liaison, job transformation, and organizational readiness activities necessary to promote acceptance of the target capability change. Additionally, develop and implement an Organizational Change Management approach that is focused on organizational alignment and benefits realization. This approach will be used to assess and monitor risk, mobilize and align leaders, engage and communicate with stakeholders and prepare and equip the workforce.

Responsibilities include but are not limited to:

• Manage and document change processes, ensuring proper testing and implementation
• Coordinate engineering activities and requirements for assigned components
• Participate in change control meetings and prepare briefings on high-impact changes
• Conduct operational risk assessments and impact analyses prior to change implementation
• Develop and implement organizational change management strategies
• Assess and monitor risks associated with changes to systems and processes
• Facilitate communications between DHS Headquarters and DHS components, including but not limited to Change Requests (CR) and Service Requests (SR)
• Collaborate with respective engineering team members as required
• Collaborate with the lower tiered teams as required
• Provide rotating on call support as required
• Escalate issues that require attention of senior leadership
• Research, compose, coordinate, and present change configuration management support utilizing established processes
• Assist in planning and developing methods, procedures, and policies concerning enterprise-wide systems and/or applications software as well as project implementation
• Participate in program management reviews, technical oversight meetings, and workshops to keep abreast of program controls, changes and new standard systems being acquired for installation
• Ensure change implementers are using best practices / industry standards to ensure successful changes, mitigating impact risk to DHS’ mission, avoidable delays, or rescheduled changes

Qualifications:

Required:

• Ability to obtain DoD Security Clearance
• Ability to obtain Department of Homeland Security (DHS) Entry On Duty (EOD) - Active EOD preferred
• Bachelor’s degree and experience as a Change Configuration Coordinator (Equivalencies include High School Diploma/GED + 10 Years’ or Associate degree + 6 Years’ experience)
• Familiarity with ITIL Change Management Framework
• Excellent verbal and written communication skills
• Excellent interpersonal skills and able to relate effectively with program employees, government / client representatives, and internal organizational functional representatives
• A collaborative, team-centric attitude and enthusiasm that encourages outreach and partnership
• Ability to manage multiple projects and requirements simultaneously in a diverse and dynamic environment with short-notice and under high pressure in high visibility situations
• Ability to interface with the customer on a consistent basis and exercise sound judgment and problem solving
• Must demonstrate familiarity (technical and performance requirements) with existing customer's IT systems and segments
• Understands the “why" behind the customer needs and can clearly articulate it to others
• Highly organized with the ability to strategically think about operational needs and opportunities, while always taking a customer and partner-centric approach

Desired:

• Working knowledge of ServiceNow; creating, updating, and closing tickets
• Basic understanding of various virtualization technology principles and cloud computing
• ITIL Foundations understanding
• Demonstrated experience with DHS or its components
• Demonstrated experience with DHS or federal IT policies
• Demonstrated understanding of DHS Governance and Process Controls procedures (Board, control gates etc.)
• Enterprise Management Tools experience
• Familiarity with SharePoint
• Ability to work with minimal supervision

Pay Range:

This posting is for a position covered by the Service Contract Labor Standards (SCA). The pay and benefits provided for this position will meet or exceed the minimum required amounts detailed in the wage determination issued by the Department of Labor and made applicable to this position, as incorporated into CACI’s government contract for the work location.

Minimum Required Hourly Wage: $31.42

There are a host of other factors that can influence final salary including, but not limited to, geographical location, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.