Change and Communications Lead

Charles Schwab; Lone Tree (CO); Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

401(k) with company match

Employee stock purchase plan

Paid time off and sabbatical after 5 y

Tuition reimbursement

Health, dental, and vision insurance

Job summary

Charles Schwab is seeking a Senior Manager, Change and Communications Lead in the BOET OCIO team to translate complex transformation activity into clear, coordinated experiences for leaders and employees.

The role connects change, communications, training, and leadership engagement across multiple workstreams to strengthen readiness, surface risks, and drive adoption of change initiatives. Hybrid in-office collaboration is emphasized across the Colorado region.

Qualifications

• Experience leading or supporting complex change management, communications, training, or transformation initiatives
• Clear, polished content creation for executives and broad employee audiences
• translate complex changes into actionable insights and practical content
• Ability to manage stakeholders across business and technology teams
• Strong organization and attention to detail to coordinate multiple workstreams
• Adaptability to changing priorities, risks, and delivery needs

Responsibilities

• Lead or support enterprise-scale change management and communications initiatives
• Develop executive-ready communications and leadership materials
• Coordinate cross-functional workstreams and training activities
• Surface dependencies and risks to enable informed decision-making

Skills

Change management

Communications

Training content

Stakeholder management

Cross-functional collaboration

Problem solving

Organizational skills

Attention to detail

Adaptability

Education

Bachelor's degree

Tools

Executive communications

Job description

Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us challenge the status quo and transform the finance industry together. We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

Schwab Technology Services supports the firm through technology and creative problem-solving that help deliver world-class experiences. As a Senior Manager, Change and Communications Lead within the BOET OCIO team, you’ll help turn complex transformation activity into clear, coordinated experiences that enable leaders and employees to understand, navigate, and adopt change.

You’ll connect change, communications, training, and leadership engagement across multiple workstreams, translating complex inputs into actionable plans, executive-ready communications, and practical learning content. Through Change Management, Communication, Stakeholder Management, and Cross-Functional Collaboration, you’ll strengthen readiness, surface dependencies and risks, and help teams make informed decisions. Success requires strong Problem Solving, Adaptability, Organization, and Attention to Detail as priorities evolve, ensuring transformation efforts remain aligned and focused on meaningful outcomes.

What you have

Required Qualifications

• Demonstrated experience leading or supporting complex change management, communications, training, or transformation initiatives
• Strong Communication and Written Communication skills, with demonstrated ability to create clear, polished content for executives, leaders, and broad employee audiences
• Strong Problem Solving and Decision Making skills, with the ability to translate complex changes and fragmented information into actionable insights and practical content
• Demonstrated Stakeholder Management and Cross-Functional Collaboration skills across business and technology teams
• Strong Organization and Attention to Detail, with demonstrated ability to coordinate multiple workstreams and competing priorities
• Demonstrated Adaptability in responding to changing priorities, emerging risks, and delivery needs

Preferred Qualifications

• Experience supporting enterprise-scale or technology transformation initiatives
• Familiarity with Change Management frameworks and transformation communication practices
• Experience developing executive-ready presentations, leadership communications, learning materials, or stakeholder engagement content

In addition to the salary range, this role is eligible for bonus or incentive opportunities.

What’s in it for you

At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance