Manager, Change Management

Charles Schwab; Westlake (TX); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Bonus opportunities

Job summary

Charles Schwab in Westlake, TX is seeking a Manager, Change Management to shape enterprise transformation. You will partner with HR and business leaders to drive adoption, assess readiness, and develop sponsorship and reinforcement plans across multiple initiatives.

You’ll serve as a trusted advisor to senior stakeholders, design targeted communications and training, and promote scalable change practices across the organization, ensuring quality and measurable impact.

Qualifications

• Bachelor's degree in Industrial-Organizational Psychology, Organizational Development, Change Management, Business Administration, or related field, or equivalent practical experience.
• 3+ years of organizational change management, transformation, or consulting experience in a large, complex org.
• Translate business objectives into practical, scalable change strategies that drive adoption and results.
• Build credibility with sponsors and stakeholders; influence without direct authority.
• Strong consulting, facilitation, and relationship-building skills.
• Advanced storytelling and executive presentation abilities.
• Excellent written, verbal, and presentation communication skills.
• Collaborate across functions in a matrixed environment.
• Strategic thinker with hands-on execution; strong PM skills.
• Resilience, adaptability, and judgment in ambiguity and change.

Responsibilities

• Lead multiple small to medium-scale change initiatives and partner on larger cross-functional efforts.
• Develop and execute strategies that drive adoption, sponsorship, and reinforcement plans.
• Provide strategic consulting to senior stakeholders throughout the change lifecycle.
• Design communications, training, engagement activities, and measurement plans.
• Integrate change into project plans and promote repeatable, scalable Change COE practices.

Skills

Change management

Stakeholder influence

Executive storytelling

Communication skills

Project management

Education

Bachelor's degree in IO psychology / related field

Equivalent practical experience

Job description

Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us challenge the status quo and transform the finance industry together. We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

If you're passionate about enhancing the employee experience and helping organizations navigate change, join the Change Management Center of Excellence within the Strategy Enablement team in Human Resources. We enable enterprise transformation by helping employees and leaders adopt new ways of working, strengthen engagement, and build capabilities for long-term success.

As Manager, Change Management, you'll play a pivotal role in some of Schwab's most important initiatives. Partnering with HR and business leaders, you'll develop and execute strategies that drive lasting behavior change, from stakeholder assessments, impact analyses, and readiness evaluations to sponsorship and adoption plans. You'll lead multiple small to medium-scale initiatives and partner on larger cross-functional efforts, applying the Change COE's standard process, tools, and templates.

As a trusted advisor to senior stakeholders, you'll provide strategic consulting throughout the change lifecycle, designing and delivering targeted interventions such as communications, training, engagement activities, and reinforcement plans. You'll work with leaders, project teams, and other Centers of Excellence to integrate change into the project plan, identify and mitigate risks and resistance, and measure adoption, readiness, and sustained results so you can adjust your approach and capture lessons learned.

You'll also promote repeatable, scalable change practices across Schwab, elevating the deliverables of peers and project partners to ensure quality and consistency with Change COE standards, sharing best practices, and coaching others throughout the Change@Schwab community.

What you have

Required Qualifications:

• Bachelor's degree in Industrial-Organizational Psychology, Organizational Development, Change Management, Business Administration, or a related discipline, or equivalent practical experience.
• 3+ years of dedicated organizational change management, transformation, or consulting experience within a similarly sized, complex organization.
• Demonstrated ability to translate business objectives into practical, scalable change strategies that drive adoption and deliver results.
• Ability to build credibility and influence stakeholders and project sponsors, with growing executive presence and the ability to build alignment across diverse stakeholder groups.
• Exceptional consulting, facilitation, and relationship-building skills, with the ability to influence without direct authority.
• Advanced visual storytelling skills and experience developing clear, compelling executive presentations and business communications.
• Excellent written, verbal, and presentation communication skills.
• Proven ability to collaborate effectively across functions and build credibility in highly matrixed environments.
• Strategic thinker who can balance long-term vision with hands-on execution.
• Strong project management and organizational skills, with the ability to manage multiple priorities and deliver results in a fast-paced environment.
• Demonstrated resilience, adaptability, and sound judgment when navigating ambiguity and change.

Preferred Qualifications:

• Prosci Change Management Practitioner Certification or comparable change management certification.
• Experience supporting and leading workstreams within large-scale transformation initiatives involving process, technology, organizational, cultural, or operating model changes.
• Experience working within a Human Resources organization comprised of Centers of Excellence and shared services teams.
• Experience within financial services or another highly regulated industry.
• Familiarity with change measurement methodologies, adoption analytics, and organizational effectiveness practices.

In addition to the salary range, this role is eligible for bonus or incentive opportunities.

What’s in it for you

At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance