CFSS - Clinical Field Staff Supervisor

HCR Home Care; Town of Cobleskill (NY); On-site; USD 75,000 - 110,000; Full time

Job summary

The Clinical Field Staff Supervisor (CFSS) at HCR Home Care oversees home health services and coordinates care across the patient care team, ensuring compliance with regulatory guidelines. The CFSS supports field clinicians, reviews orders, and serves as liaison between referrals, patients, caregivers, and staff.

The role includes supervising evaluation visits, approving interim orders, guiding intake processing, and participating in case conferences to ensure accurate documentation and timely

Qualifications

• Current, valid RN license, NYS required.
• Bachelor’s degree in Nursing preferred.
• 2 years in health care with at least 1 year in home health.
• Supervisory experience preferred.
• Knowledge of Medicare guidelines governing home health.
• Strong interpersonal, organizational, time management and communication skills.

Responsibilities

• Receive calls from field staff and physicians and update care plans.
• Review and approve interim orders before sending to physicians.
• Assist Intake and process referrals in HCHB; share duties with PSC/CFSS.
• Assign Licensed Professional to conduct evaluation visits.
• Participate in case conferences and process recert/discharge decisions.
• Verify orders and follow up on missed visits and entitlements.

Skills

Interpersonal communication

Organizational skills

Time management

Written and verbal communication

Education

Bachelor’s degree in Nursing

RN license NYS

Tools

EMR software

Job description

The Clinical Field Staff Supervisor(CFSS)is an integral part of the patient care team and continuallymonitorsthe services provided. This role has shared responsibility for the overall provision and coordination of home health services provided to the HCR patients,according to acceptable standards of practice. The CFSS is a resource person with extensive knowledge of the regulatory guidelines governing home health agencies andprovidesdaily support to field clinicians,enabling them toprovidequality care in the home to HCR patients. The CFSS is a liaison between referral resources, patients, caregivers, and employees.

Essential Functions

• Receive calls from field staff and physiciansregardingclient care issues/orders. Enter orders asappropriateand update the plan of care, medication profile and schedule. Enter informationregardingall telephone calls into the coordination notes section of the computer software. Notify staff,asappropriate,toensure proper coordination of care.
• Review and approve all interim orders before they are sent tophysician. NotifyClinical Managerwhen unable to approve the order.
• Providesupport to the Intake staff and process referral requests in HCHB as needed. In branch offices, processing referrals is a shared responsibility of the PSC and CFSS roles.
• Assign Licensed Professional (LP) to conduct the evaluation visit as the task appears on the action screen
• Participate in case conferences, as needed, and process recert/discharge decisions based on clinical documentation and input from case manager,basedon case orders for tracking purposes and route to Medical Records to be sent to the physician for signature. Ensure any corrections are made by the LP who wrote the order prior to entering the order. Update the client’s medication profile and schedule as applicable; via the order. Ensure all orders that address frequency haveappropriate calendarmodification completed.
• Follow-up on orders from the Order Tracking Report when the MRS is unable to retrieve the unsigned order.
• Review and follow-up on entitlement verification issues.
• Verify/Ensure there are orders for requested medical supplies,enter supply orders and requisition supplies as needed.
• Enter non-admit information into HCHB,with details in coordination notes if no visit was made.
• Review missed visit reports, ensure MD notification has occurred, and if not,notifyMD.
• Other duties as assigned.

This job description reflects management’s assignment of essential functions; and nothing in thishereinrestricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Education Requirements

• Bachelor’sDegree in Nursingpreferred.

Qualifications and Requirements

• Current, valid RN license, issued by NYS Department of Educationrequired.
• Two (2)years’experiencein the health care industry with a minimum of 1 year experience in home health.
• Supervisory experience is preferred.
• Understand issues related to the delivery of home health services and be able to problem-solve effectively.
• Possess knowledge of the Medicare guidelines governing home health agencies.
• Organized, detail-oriented andpossessesstrong interpersonal, organizational, time management and written and verbal communication skills.
• Able to work independently and complete paperwork accurately and ina timelyfashion.
• Strong computer skills and the ability to useagency’s EMR program.
• Mustcomply withprivacy and HIPAA laws.
• Valid driver’s license and automobile with current insurance coverage and in good workingcondition,available to use for work.
• Willingness tosubmitto physical examination, criminalbackgroundand drug testing.

TheCFSSis primarily in an office setting and may be exposed to outdoor conditions.

The working conditions are classified as light work:

• Light work - Exerting up to 20 pounds of force occasionally, and/or a negligible amount of forcefrequentlyor constantly to lift, carry, push, pull or otherwise move objects, including the human body. Light work involves sitting most of the time.

Physical Requirements

The following is a description of the physical requirements on a daily basis for theJob Title.While performing the duties of the job the employee is regularly expected to:

• Stand
• Sit
• Hear
• Walk
• Talk
• Stoop or kneel
• Repetitive motion

This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to bean accuratereflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

EOE/AA Minority / Female / Disability / Veteran