LPN - Client Relationship Specialist - In Office

HCR Home Care; City of Rochester (NY); On-site; USD 65,000 - 80,000; Full time

Job summary

HCR Home Care in Rochester, NY seeks an LPN to develop and maintain client relations and manage referrals for direct patient intake. The role blends clinical insight with customer service in a primarily office setting.

Responsibilities include coordinating with physicians, monitoring electronic folders, handling intake communications, and documenting prescreens in HCHB. Strong computer skills and teamwork are essential.

Qualifications

• Graduate of an accredited practical nursing program and licensed to practice in NYS.
• Minimum of 4 years of experience in a clinical setting.
• Exceptional customer service and communication skills.
• Must be highly proficient with computers, detail-oriented, and able to work in a fast-paced environment.

Responsibilities

• Cultivate relationships with physicians and hospitals to coordinate home care solutions.
• Monitor RightFax folders, label faxes, and attach documents to patient records in HCHB.
• Monitor Intake Team email and triage requests.
• Enter orthopedic prescreens into HCHB per agency protocol.
• Provide phone support and triage calls to Intake staff.

Skills

Customer service

Communication skills

Computer proficiency

Attention to detail

Education

Licensed Practical Nurse (LPN) NYS

Tools

Home Care Home Base (HCHB)

RightFax

Job description

The Client Relationship Specialist is a LPN who is responsible for developing and maintaining client relations and intake of direct patient referrals made to HCR.

Essential Functions

• Cultivate relationships with our physicians and hospitals to facilitate the best Home Care solutions for their patients.
• Monitor HCR RightFax folders, label faxes and attach electronic documents to patient record in Home Care Home Base (HCHB).
• Monitor Intake Team email.
• Responsible for entering orthopedic prescreens into HCHB according to agency protocol.
• Provide phone support to the department and triage of calls to Intake staff.
• Provide excellent customer service to internal and external customers.
• Participate in department and agency meetings.
• Other duties as assigned.

This job description reflects management’s assignment of essential functions; and nothing in this herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Education Requirements

• Graduate of an accredited practical nursing program and licensed to practice in NYS.

Qualifications and Requirements

• Minimum of 4 years of experience in a clinical setting.
• Exceptional customer services and communication skills required. Must be highly proficient and efficient working with a computer and be detail oriented and able to work in a fast-paced environment.

The Client Relationship Specialist is primarily in an office setting and may be exposed to outdoor conditions.

The working conditions are classified as sedentary work:

• Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Physical Requirements

The following is a description of the physical requirements on a daily basis for the Client Relationship Specialist. While performing the duties of the job the employee is regularly expected to:

• Stand
• Sit
• Hear
• Walk
• Talk
• Stoop or kneel
• Repetitive motion

This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

EOE/AA Minority / Female / Disability / Veteran