CFO Delivery Manager

Shaw Trust; United States; Remote; USD 85,000 - 110,000; Full time

Benefits offered by this job

25 days annual leave + public holidays

Enhanced pension scheme

Life Assurance

Professional development opportunities

Job summary

Shaw Trust is seeking a senior operations lead to manage CFO Evolution in-custody and community services, ensuring performance, quality, and compliance across delivery teams.

You will direct safeguarding, risk management, and stakeholder engagement while driving improvements in participant outcomes and contract performance.

Qualifications

• Experience leading teams to achieve targets in challenging environments.
• Ability to manage safeguarding, risk, and incident reporting.

Responsibilities

• Oversee day-to-day operation of CFO Wings and Core/Feeder Prison services.
• Lead and develop a team of CFO Support Workers and Evolution Wing Facilitators.
• Ensure safeguarding, risk management, and incident reporting meet policy requirements.
• Build relationships with prison, probation, community, and multi-agency partners.
• Develop referral pathways and strengthen custody-community communication.
• Drive contractual performance and continuous improvement through data monitoring.
• Motivate teams to progress participants toward education, training, and employment.
• Balance people-centred support with commercial objectives in a target-driven environment.

Skills

Coaching & leadership

Performance management

Data-driven decision making

Strong communication

Risk management

Education

NVQ Information, Advice and Guidance (IAG)

PTLLS or equivalent

Tools

Microsoft Office

Job description

To focus our experience, skills, advocacy, and passion to deliver the highest quality services for the people we support and to improve opportunities and access to work now and for the long term. Our Commitment To co-create and deliver high-quality employability programmes and complementary services for people with complex needs, challenging life circumstances or other barriers that impact on access to work.

Role Description

Leading and managing the operational delivery of CFO Evolution in-custody and non-CFO Hub community, ensuring all performance, MI, quality and compliance requirements are achieved.

What you will be doing

• Oversee the day-to-day operation of CFO Wings and Core/Feeder Prison services, ensuring effective timetabling, participant engagement, case management, and delivery of programme objectives.
• Lead, manage, and develop a team of CFO Support Workers and Evolution Wing Facilitators, ensuring high performance, attendance management, continuous improvement, and ongoing professional development
• Maintain oversight of safeguarding, risk management, and incident reporting processes, ensuring adherence to Shaw Trust, HMPPS, and contractual policies and procedures.
• Build and maintain effective relationships with prison, probation, community, employer, and multi-agency partners to support a whole-system approach and maximise participant opportunities
• Develop referral pathways and strengthen communication between custody and community services to facilitate seamless participant transitions and minimise duplication of provision
• Drive contractual performance, quality, and continuous improvement through effective monitoring, data management, stakeholder engagement, and oversight of subcontractor and training provider delivery, ensuring targets are achieved and high-quality services are delivered
• Demonstrated leadership experience with the ability to motivate, engage, and support teams to achieve individual and collective targets. Skilled in performance management, coaching others, working with data to drive outcomes, and supporting individuals with complex needs to progress towards education, training, and employment.
• Able to deliver results within a target-driven environment while balancing people-centred support with commercial objectives. Knowledge of local labour markets and disadvantaged groups, with strong organisational, administrative, and Microsoft Office skills, alongside the ability to identify and proactively manage risks and issues.
• Strong communication, negotiation, and presentation skills, with the ability to build effective relationships with internal and external stakeholders. Flexible, resilient, and adaptable, able to work independently and as part of a team, manage competing priorities, and perform effectively under pressure.
• Committed to continuous improvement, embracing change, and delivering excellent customer service while acting with integrity and supporting organisational goals. Demonstrates a strong commitment to safeguarding, Equality, Diversity and Inclusion, and professional standards, including meeting the requirements for enhanced DBS clearance, prison vetting, and regional travel.

Great to have/be able to

• IAG qualification e.g. NVQ Information, Advice and Guidance, PTLLS L3
• Experience in coaching and leading a team to drive success in a challenging and target driven environment.
• Experience in the criminal justice sector, with a sound knowledge of the operation of prisons, probation and community rehabilitation services.
• Ability to demonstrate a commitment to risk management, with practical implementation of reduction measures and ongoing reassessment.
• Able to demonstrate an awareness of restorative justice with a commitment to the rehabilitative approach
• Able to demonstrate a resilient and robust approach to working within challenging and unpredictable environments.

Benefits

• 25 days annual leave per year (plus bank holidays), with incremental increases post 3 years' service up to 28 days, and the option to purchase additional holiday
• 2 days paid volunteering leave each year
• An enhanced pension scheme after 6 months
• Life Assurance at 3 times your annual salary rate
• Access to a suite of learning and development opportunities including paid for apprenticeship and masters' levels qualifications, and management development programmes
• Opportunities to connect with our employee diversity networks (LGBTQ+ Support Network, Racial Equality Network, Disability Equality Network, Women's Network, Neurodiversity Peer Support Network, Menopause Peer Support Group, The MANaging Network, The Young Professionals Network and Back to Work Support Group)
• Health and Wellbeing initiatives including internal support, employee assistance programme and health cash plan

Join a diverse and inclusive organisation

Join a diverse and inclusive organisation Shaw Trust is committed to creating a diverse and inclusive working environment, where every employee, regardless of their background or lived experience, feels that they belong and can progress in their career. In addition;

• We are proud to be certified as an employer who meets the National Equality Standard, the accepted standard for inclusiveness in business across the UK.
• We are Disability Confident Leaders, support the guaranteed interview scheme and use of the government's Access to Work scheme.
• We are proud to hold the menopause friendly accreditation, hosting a regular Menopause Peer Support Groups providing a safe space for colleagues share experiences or ask questions.
• Living our values, we are keen to reflect the diversity of UK society at every level within our organisation.