CFC & Transition Service Coordinator

Betty Hardwick Center; Abilene (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Betty Hardwick Center is seeking a Service Coordination Specialist to support individuals enrolled in Non-Waiver CFC and HHSC Waiver programs. The role involves assessments, coordination with MCOs, and enrollment/discharge facilitation for IDD services and Medicaid waivers.

Strong communication and organizational skills are essential, with contributions to data entry and documentation. Responsibilities include coordinating services across a five-county region, maintaining timely records, and

Qualifications

• Bachelor's degree or higher in a relevant field or related experience preferred.
• Associate degree in social, behavioral, health-related field required/acceptable.
• High school diploma with two years of paid or unpaid experience with individuals with IDD.

Responsibilities

• Provide service coordination for Non-Waiver CFC and HHSC Waiver transfer cases.
• Conduct assessments and monitor timelines, track data in required systems.
• Coordinate enrollments and discharges for IDD services, Medicaid waivers, and ICF-ID.
• Perform data entry into CARE, TMHP, CSIL, Netsmart, LIDDA Connect, and IDD portal.
• Attend CRCG meetings in rural counties covered by the Center.
• Maintain contract-required documentation and support CLOIP/IDD service coordination as needed.

Skills

Communication

Problem solving

Teamwork

Education

Bachelor's or advanced degree

Associate degree in social/health field

High school diploma with 2 years relevant experience

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

This position is responsible for providing Service coordination services to individuals enrolled in Non-Waiver CFC services and HHSC Waiver transfer cases. Non-waiver CFC caseload will include assessments, tracking timelines, monitoring, data entry/uploads to LIDDA Connect and coordination with MCO. This position will also be responsible for coordination and provision of facilitating enrollments and discharges for people with Intellectual and Developmental Disabilities into and out of community programs; Medicaid waiver programs and ICF-ID services. Duties will also include support tasks for the IDD Unit including data entry into CARE, TMHP, CSIL, Netsmart systems, LIDDA Connect, IDD portal, checking and facilitating Medicaid eligibility, attending monthly CRCG meetings that occur in the rural counties that the Center covers, Financial Assessments, ICF referrals/packets and general filing and clerical support duties. This position will also be responsible as needed to cover CLOIP Service Coordination and IDD Service Coordination within performance contract measures and required time frames. The position will office primarily in Taylor County but will also serve consumers in all the Center’s five county coverage area. Duties will include service coordination for both adults and children. The duties include, but are not limited to, outcome planning, and frequent in-person, long-term contact with consumers, families and service providers for medical, social, educational, and related service needs. This position requires the ability to identify problem/need areas, plan with consumer/family to meet desired outcomes, monitor service delivery, work closely and positively with family members, advocates, service provider etc., in a professional manner, be thorough in assessment and documentation, locate and utilize a variety of community resources to meet the problems/needs of each individual, negotiate and advocate with the service providers for each individual, and develop a positive relationship with each consumer and provider. Keeps documentation of forms current to meet contract requirements. These duties are performed under supervision and in accordance with established policies with some latitude for independent judgment. This position will work cooperatively with service providers and the community, always ensuring the consumer’s rights are respected and observed. Skills in written and oral communication, problem solving and teamwork are essential. Capable of working flexible hours. This position reports directly to the Director of IDD Authority Services.

Qualifications

• A Bachelor's or advanced degree from an accredited college or university; or
• An associate degree in a social, behavioral, human service, or health-related field including, psychology, social work, medicine, nursing, rehabilitation, counseling, sociology, human development, gerontology, educational psychology, education, and criminal justice; or
• A high school diploma or a certificate recognized by a state as the equivalent of a high school diploma, and two years of paid or unpaid experience with individuals with intellectual or developmental disabilities.
• Experience working with people with Intellectual and Developmental Disabilities is preferred.
• Must possess a current Texas driver’s license and qualify for Center insurance coverage.
• Must be proficient in computer applications such as word, excel, outlook, etc.
• Must have a valid Texas Drivers’ license and be an insurable driver. Driving is an essential function and employees must maintain an acceptable driving record/insurability while employed.

Hours for this position are Monday - Friday, 8am-5pm, flexible.

This is a Full-Time position. Benefits are available.

Will be eligible for a one- and two-year step increase, depending on satisfactory performance.